Can smart maps improve local government?

Walter T. de Vries

Local governments are increasingly making use of internet-based applications and social media to provide services and to interact with citizens. As these applications can operate on smart phones, it is possible for any citizen to upload their wishes and complaints directly. Some of these applications use digital maps, such as google maps, which makes it possible for citizens to upload a report on a specific location and to see if their contribution has been dealt with. In addition, the reports allow local governments to visualize and analyze spatial patterns of citizens’ contributions. This can be used by governments to verify where problems occur regularly, and by citizens to follow up on where a local government is actively addressing their problems.

Are these applications however really helping local governments? At first one would say: yes, they are. Ideally the uptake of mapping applications and the cheap acquisition of data would make local government more efficient in cost and time and more effective in acting on reported problems . Our recent article in Local Government studies, The Contradictory Effects in Efficiency and Citizens Participation when Employing Geo-ICT Apps within Local Government , evaluates to which extent this is true. Do citizens really voluntarily contribute to such systems, and is it really useful for local governments?

The study relies on the usage of the mobile application called the “verbeterdebuurt” ( ) (a Dutch term and application which translates as “improve my neighborhood”), in Enschede (a city of nearly 160,000 inhabitants in the east of the Netherlands).   The application which relies on ‘voluntary’ contributions of citizens compliments a centralized internal system used at the municipality to handle reports on public space, such as complaints about maintenance of city roads, greenery, street and traffic lights, waste and sewerage, amongst others. By law, the Enschede local government has a responsibility to act on the reported problems within a defined deadline. In order to act appropriately, it is however crucial to obtain relevant information about the type and location of the problem.

Statistics of the past year reveal that in Enschede many people discovered the website and are increasingly uploading reports through the mobile app. One could conclude that this provides clear evidence that such mapping applications can help local governments in locating and addressing problems. However, the mapping facility is not decreasing the number of problems nor is it increasing the quality of the reports. On the contrary, numbers have increased rapidly and the quality varies considerably. The key question is why. When evaluating the reports more closely, there is a greater portion of trivial complaints, such as litter which could be easily picked up by the one who reported the problem. Furthermore, the facility also created opportunities for a kind of opportunistic behavior. A number of private construction companies started to frequently report problems that only they themselves could solve. The intentions of the technical design were thus overshadowed by unexpected consequences.

In sum, there is more work to do for developers of mapping applications, before local governments can increase their efficiency and effectiveness in the management of public space. Countering unintended behavior requires further attention before achieving more transparency and accountability of local governments.

de vriesWalter Timo de Vries ([email protected]) is Assistant Professor, land information governance and organization; and course coordinator, land administration, at the Faculty of Geo-Information Science  and Earth Observation of the University of Twente in Enschede, the Netherlands. Walter researches how, why and when agencies cooperate and coordinate to align (geo-)ICT and (geo-)information services within the public sector.

What does the Autumn Statement mean for local government?

Catherine Staite

This December, in contrast to the previous two years of worse than expected news, the Chancellor has revised his growth forecasts upwards and revised his debt forecasts downwards.

Figure 1 shows successive forecasts for year-on-year GDP percentage growth (at constant prices) since November 2011 It can be seen that the forecasts have been successively revised downwards by the Office for Budget Responsibility since then, as shown by arrows a, 2 and 3.  However, the latest survey of forecasts by the Treasury for this November suggests that the Chancellor will be presented in December with a higher-than-expected forecast for GDP growth – as shown by arrow 4 – for his Autumn Statement.

staite 1

Figure 1: Growth forecasts since November 2011

Up until now, local government has taken more than its fair share of the downward adjustments to spending plans. Funding for councils has fallen by an average 21% and ‘councils serving deprived areas have seen the largest reductions in funding relative to spending since 2010/11’.

staite 2

Figure 2: The variable impact of the cuts

Dealing with the problems generated by changing demographics, the economy and central government policy have increased pressure on council finances. Spending on homelessness has risen by 16% since 2011/2 and the number of looked after children increased by 10% between 2009 and 2012.  The pressure to meet rising urgent need means there is less to invest in early intervention which will save money and improve lives in the long term.

Local government has reduced its costs by cutting jobs and being more efficient.  Council’s can only cut so far before they become unable to meet their 1700 statutory duties, including protecting the most vulnerable and remain viable.

staite 3

Figure 3: Cumulative cuts for CLG and local government

Because Communities and Local Government have taken a disproportionate share of previous budget cuts, local government has also taken more than its fair share of the cuts.

The news that there will be no further cuts to local government funding in 2014/5 is to be welcomed, not least because it is a tacit acknowledgement that local authorities have risen to the challenge of becoming more efficient, in an exemplary way. Perhaps it also reflects some understanding that continued cuts would further endanger services for the most vulnerable.

Local government has wearied of the confrontational style and unrelenting unpleasantness of Eric Pickles. Perhaps, today’s news is a sign that George Osborne is interested in having a more mature and productive relationship with local government.

Catherine Staite

Catherine Staite is the Director of INLOGOV. She provides consultancy and facilitation to local authorities and their partners, on a wide range of issues including on improving outcomes, efficiency, partnership working, strategic planning and organisational development, including integration of services and functions.