Public value

Democratising public administration through public-common partnerships: the case of the Citizen Assets Programme in Barcelona

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Marina Pera and Sonia Bussu

In a recent article titled Towards Democratisation of Public Administration:Public-Commons Partnerships in Barcelona, part of a Special issue on The International Journal of the Commons (edited by Dr Hendrik Wagenaar and Dr Koen Bartels), we explored public-commons partnerships in Barcelona through a relational lens, examining how they might be contributing to deeper democratisation of public administration.

The commons refer to those cultural and material resources collectively managed by the community and represent an alternative to both the state and the market. Recent literature emphasises the capacity of the commons’ prefigurative politics to develop alternative institutions to neoliberal regimes and/or deliberative and collective forms of resource management. The grassroots movements managing the commons often take an oppositional stance to the state, but they might also depend on its resources. By the same token, the state has an interest in supporting assets and services managed as commons, which offer flexibility and efficiency, while encouraging citizen participation in local politics.  

Within political contexts sympathetic to progressive socio-economic projects, such as  new municipalism in Barcelona, formalised alliances between the local state and the commons started to emerge, facilitating the development of novel policy instruments that respond better to the demands of the commons and open opportunities for more participatory policymaking. So-called public-common partnerships are long-term agreements based on cooperation between state actors and the commons members. In our paper, we wanted to understand better the relational work behind these partnerships and the role of boundary spanners that build bridges between two worlds, such as the state and the commons, which are often quite distant in terms of visions of local democracy and the language to articulate such visions.  We take the case of the Citizen Asset Programme (CAP) in Barcelona to explore the relationships between public officials and commons members, highlighting how these collaborations shape governance practices and can help foster a collaborative culture within public administration.

CAP was approved in 2016 and aims to create the institutional framework to recognise and support commons-managed municipal assets in the city. Based on qualitative analysis of interviews with public officials and commons members involved in the partnership, as well as official documents, we drew out insights on the relational dynamics that facilitated the creation of two policy instruments under CAP: The Community Balance Metrics and the Social Return on Investment of Can Batlló. The first one is a set of indicators to evaluate the performance of community-managed assets considering their transformative potential and including dimensions of internal democracy, care, inclusion, and environmental sustainability. The second helps to measure the value of activities and volunteer work carried out in the community centre of Can Batlló.

Through a series of vignettes depicting the different state and commons actors involved, we examined how they forged alliances and employed creative thinking to manage conflicts, resistance, and scepticism from both the local administration and the grassroots movements. Public officials from the Active Democracy Department were able to build trust among commons representatives by recognising their needs and potential. They explained the workings of public administration in a clear language. They created spaces of open-ended dialogue between grassroots movements and different departments to facilitate the development of policy instruments, measures and indicators that valued the commons’ innovative work, while still coherent with existing legal requirements. For instance, a working commission was set up involving members of Can Batlló, the Legal and the Heritage Department, as well as representatives of the District administration. This public-commons partnership developed a comprehensive agreement to regulate asset transfers, which fully recognises the social and economic value of the commons.

By the same token, the commons members played a crucial role in communicating to grassroots movements the work of the Active Democracy officials and build mutual trust. On the one hand, they helped the commons understand feasibility issues of their demands; on the other they pressed the public administration for greater transparency and creative interpretation of existing regulatory framework to strengthen democratic values underpinning asset transfer agreements.

Two cooperatives supported these partnerships as consultants. They contributed knowledge of innovative public policies from across the world. They also facilitated knowledge sharing to encourage cooperation between commons members and state institutions, for instance by inviting grassroots groups from other parts of the world to share their experience of working with the state.

The work of these public-commons partnerships is gradually reshaping the administrative culture and fostering more transparent and democratic working practices within the public administration. An example is the joint work to develop the Community Balance Metrics, which helps evaluate the performance of the commons using indicators agreed upon by both local public administration and the commons. However, these processes face a number of challenges, as they clash with established working routines and performance evaluations of public administrators that hardly ever value participatory work. Existing literature suggests that despite the introduction and encouragement of new practices, there is a tendency to revert to traditional policymaking methods when faced with unexpected problems. When boundary spanners that had supported the partnership exit the process, they can leave a vacuum that is hard to fill and that can jeopardise the partnership. In Barcelona, ongoing discussion between Can Batlló members and the City Council on who is responsible for funding the refurbishment of one of Can Batlló’s building is causing friction within the partnership and some of the work has stalled.

Inevitably this collaborative work is hard to sustain, but in the face of multiple and overlapping crises facing local government, these public-commons partnerships are also beginning to open safe space to experiment and do things differently.

Picture credit: Victoria Sánchez.

Sonia is an Associate Professor in INLOGOV. Her main research interests are participatory governance and democratic innovations, and creative and arts-based methods for research and public engagement. She led on projects on youth participation to influence mental health policy and services, coproduction of research on health and social care integration, models of local governance, and leadership styles within collaborative governance.

Marina is a researcher at Autonomous University of Barcelona (UAB). She holds a PhD in Public Policy from UAB and a M.A. in Sociology from Columbia University (New York). She has been a visiting scholar at CUNY Graduate Center (New York) and at INLOGOV, University of Birmingham. Her research interests
include community assets transfer, democratisation of public administration, community development and public-common partnerships.

Could do better – supporting young carers at school

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Elaine Campbell

Young carers provide unpaid, and often unacknowledged care, usually for parents or other family members. While caring may be viewed as a health and social care issue, most young carers who are under 18 will spend much of their time in full-time education. So it is critical that education professionals are ready and able to support young carers to achieve at school.

This study explored how a multi-agency approach could improve the educational experiences of young carers in Northern Ireland through a survey of teachers and interviews with professionals in education and health and social care.  Young carers are often unseen by medical and educational professionals, who may be unaware they are providing care or unaware of what support may be needed.

Key findings

  • Young carers and their experiences are routinely overlooked and unseen in educational and health care settings. 
  • The lack of legislative recognition for young carers has created a policy void, despite input which has explicitly identified the need to support and care for this group of young people. 
  • Existing guidance which outlines ways to support young carers in school has not been routinely implemented in schools or shared with school staff
  • A combination of a strengths-based model, combined with existing protective factors for young people has the potential to provide appropriate care and support, promote positive self-worth and improve educational outcomes for young carers.
  • A systematic failure of planning contributes to patchy and inconsistent partnership approaches which are overly reliant on individual commitment to change, rather than systems change

Background 

While my study focused on Northern Ireland, many of the issues faced by young carers are universal in nature. The literature review highlights the unseen nature of young carers as a key barrier identified by researchers and young peoples’ experience across cross-national researchers

Teachers’ understanding of impact and role of young carers is variable, and at times, dismissive. The age at which young carers may begin their caring role is often at primary school, which is unexpected by teaching and medical professionals. The study highlighted a willingness to help but also a reliance on parents or young carers disclosing their status. 

Reaching out to young carers is essential

Teachers acknowledged the difficulties of identifying young carers; other research has established that young carers may be reluctant to self-identify or to ask for support if they feel they have not been listened to. Teachers felt that parents only disclosed when they felt forced, often during a crisis. 

Transition points provide an excellent opportunity to encourage disclosure. Updating contact information each year, conversations about the transfer to post-secondary school and when young people enrol in a new school are ideal opportunities to ask if a child is undertaking caring responsibilities. This can help start the conversation about how to support them in school. Schools can include information on their websites, on posters, and use Assemblies to recognise the contribution young carers make.

The policy deficit contributes to suffering 

Resources and initiatives have been identified, but never implemented, which is both disappointing, but also provides an opportunity for change. Guidance without legislative protection is unlikely to be prioritised. Young carers are less likely to take up further education and more likely to live in poverty, and more likely to experience poor mental health.  

The sustained lack of policy attention is an issue which requires urgent redress. Existing guidance includes specific, practical examples of ways to support young carers emotionally and practically to achieve at school, and many of the suggestions require time and planning, not financial costs. A renewed effort to share and monitor this guidance, using a policy lever, could make a powerful impact on young carers. 

Shifting the focus from harm reduction to promoting wellbeing 

Professionals described a system which considers young carers primarily in terms of harm reduction. Despite the challenges, many young people are proud of their caring role and display outstanding qualities and strengths.

There is insufficient focus on working collaboratively to provide proactive support to young carers to achieve in school, take up opportunities to socialise, and enjoy breaks from caring, or to share information about this support to young carers.

Education Authority guidance, with input from young carers, highlights that what they often want most is practical support to help them get through the school day and for their teachers to show understanding of their reality.

Conclusion 

This study highlighted that there are pockets of good practice and existing multi-agency working which have contributed to collaboration, but these are exceptional rather than routine. 

The study concludes that there is a need for greater legislative recognition, including a statutory responsibility on key agencies in health and social care and education to provide support for young carers.

Agencies should be more proactive in seeking out young carers, by including information on school enrolment and admissions forms, asking during clinical admissions and review medical appointments, and signposting to young carers’ projects and other partners.

Young carers are being failed; they deserve better, and the answers are already there. What’s needed now is the impetus to follow through and deliver.

Elaine Campbell was awarded an MPA in 2023. Previously an Assistant Director at children’s charity Barnardo’s, Elaine is currently Head of Service Enablement and Improvement at Alzheimer’s Society. She is also a Chair of Board of Governors at a primary school. She can be contacted at [email protected]

4-Day Weeks Improve Productivity: It’s time to roll them out

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Andrew Coulson

Image: https://www.flickr.com/photos/carrienelson/

Until recently South Cambridgeshire Council was mainly known for being the only council in the UK which completely encircles another council, the City of Cambridge.

Now it has a place in history for a more lasting reason.  In January this year it began a trial which put much of its workforce onto a 4-day week, asking them to do in four days what previously they had done in five, for the same pay and without employing extra staff or reducing opening hours for the public.

Michael Gove took exception, and in October his Department issued non-statutory guidance which made it clear that he does not want councils to implement four-day weeks[1]. His junior minister, Lee Rowley, wrote to the Council in June and again in September asking it to abandon its trial.[2]  But the terms and conditions of council employment are not the business of central government, and to that extent the Council has the right to continue. Then, on 3 November, a senior civil servant wrote to the Council ordering them either to stop the trial, or to supply him with regular detailed information about their performance.[3]  To do this he invoked the concept of “Best Value”, also used in the Guidance note, claiming that the pilot means that the Council is not giving value-for-money to its taxpayers.

A bit more about South Cambridgeshire Council. 35 of its 45 councillors are LibDem, including its Leader, Councillor Bridget Smith. It provides services in the small towns and villages around Cambridge, working closely with the city council on matters that affect them both, such as sensitive planning proposals. 162,000 people lived there in 2021. House prices and average incomes are high, and it is one of the best places in the country to live. The council was and still is one of the best-performing in England.

The pilot is being evaluated by the Bennett Institute for Public Policy at the University of Cambridge. After nearly a year, the indications are extremely encouraging.[4]  In 27 October Bridget Smith reported that “sickness rates have fallen by a third, staff turnover has reduced by 36%, and complaints about services involved are down. 9 of 16 areas studied showed “substantial improvements in performance over the previous year”. The council has been better able to recruit staff, and now has 14 fewer “interim managers” recruited through an agency on a short-term basis and paid much more than normal local government rates, but seldom living in the area and with little long-term commitment to it. This has saved the Council considerable sums of money.[5]

These positive outcomes should not surprise civil servants, other researchers or Mr Gove. It is backed up by other research, for example a recent Fabian report about what the UK can learn about shorter working weeks from Germany.[6] Or research carried out in 2022 by a large team of experts in England and America led by the consultancy Autonomy.[7]  This studied 61 UK businesses which have implemented shorter working weeks in a variety of changes (such as having lower staffing on Mondays and Fridays with half the employees working on either the Monday or the Friday in any week). In almost all these companies the shorter working week improved productivity, staff recruitment and morale.

“Best Value” was invented in the 1980s when it was realised that the best outcomes would often not be achieved by paying the lowest prices. We do not get our cars serviced at the cheapest garages, or our roofs repaired by the cheapest contractors. We prefer someone we know, or who comes with good recommendations who will want to work with us in future, and so will not take short cuts, use poor quality parts, or put sufficient cement in its concrete. To make an informed decision, you also need information about the quality of other work done by the possible contractors. If you do not have that information, then you need to contract for a short period, and learn from the results. Many councils, with all types of political control, were able to demonstrate that Best Value was obtained by keeping a service in-house, not using external contracts.[8]

In this context, the invocation of Best Value reeks of despair: Gove’s civil servants cannot think of any other way to stop the trial. He may fear that other councils who adopt the same policies may not get the same benefits. But if South Cambridgeshire ever gets tested in a court of law, there is a strong probability that the Government will lose.

This is not the only recent populist announcement: Ricki Sunak announced at the Conservative Party Conference that he is trying to make it impossible for councils to introduce 20 mph zones in residential areas, even though this is a popular policy (not least among many car drivers) which saves lives and reduces pollution.[9]  He is also attempting to limit the number of low-traffic neighbourhoods[10] and has directed councils not to introduce multiple recycling bins, even though it is cost-effective for homeowners and businesses to sort as much of their waste as possible in advance.[11] He does not appear to recognise that councils are local authorities whose legitimacy comes from elections, and which can experiment and try out new ideas. They have a great deal more practical experience to draw upon than he does, or his civil servants.

[1] https://www.gov.uk/guidance/four-day-working-week-arrangements-in-local-authorities

[2] https://www.personneltoday.com/hr/four-day-week-trial-2/

[3] https://www.gov.uk/government/publications/south-cambridgeshire-district-council-best-value-notice

[4] https://scambs.moderngov.co.uk/documents/s131267/Appendix%202a%20Bennett%20Institute%20Evaluation%20of%20the%20KPIs%20final.pdf

[5] https://www.scambs.gov.uk/four-day-week-trial-extension-after-independent-analysis-shows-services-maintained-and-some-improved

[6] https://fabians.org.uk/wp-content/uploads/2023/11/231106_Nein-to-Five_EN_final_online-6-nov.pdf.  Or https://www.weforum.org/agenda/2023/10/surprising-benefits-four-day-week/ . Or from the World Economic Forum https://www.weforum.org/agenda/2023/10/surprising-benefits-four-day-week/

[7] https://autonomy.work/portfolio/uk4dwpilotresults/

[8] See, for example, statutory guidance issued in 2011 when Eric Pickles was Secretary of State for Communities and Local Government, at https://assets.publishing.service.gov.uk/media/5a7968ab40f0b63d72fc591f/1976926.pdf. Or articles in Andrew Coulson (ed.) Trust and Contracts: Relationships in Local Government, Health and Public Services, Policy Press, 1998.

[9] https://news.sky.com/story/rishi-sunak-to-block-councils-imposing-new-20mph-speed-limit-zones-12972106

[10] https://www.theguardian.com/uk-news/2023/jul/30/rishi-sunak-orders-review-of-low-traffic-neighbourhood-schemes

[11] https://resource.co/article/government-scraps-seven-bins-simpler-recycling

Andrew is a nationally-recognised expert on scrutiny in local government and is particularly interested in governance by committee. He is a columnist for the Birmingham Post and associate of INLOGOV. He writes in a personal capacity.

[1] https://www.gov.uk/guidance/four-day-working-week-arrangements-in-local-authorities

[2] https://www.personneltoday.com/hr/four-day-week-trial-2/

[3] https://www.gov.uk/government/publications/south-cambridgeshire-district-council-best-value-notice

[4] https://scambs.moderngov.co.uk/documents/s131267/Appendix%202a%20Bennett%20Institute%20Evaluation%20of%20the%20KPIs%20final.pdf

[5] https://www.scambs.gov.uk/four-day-week-trial-extension-after-independent-analysis-shows-services-maintained-and-some-improved

[6] https://fabians.org.uk/wp-content/uploads/2023/11/231106_Nein-to-Five_EN_final_online-6-nov.pdf.  Or https://www.weforum.org/agenda/2023/10/surprising-benefits-four-day-week/ . Or from the World Economic Forum https://www.weforum.org/agenda/2023/10/surprising-benefits-four-day-week/

[7] https://autonomy.work/portfolio/uk4dwpilotresults/

[8] See, for example, statutory guidance issued in 2011 when Eric Pickles was Secretary of State for Communities and Local Government, at https://assets.publishing.service.gov.uk/media/5a7968ab40f0b63d72fc591f/1976926.pdf. Or articles in Andrew Coulson (ed.) Trust and Contracts: Relationships in Local Government, Health and Public Services, Policy Press, 1998.

[9] https://news.sky.com/story/rishi-sunak-to-block-councils-imposing-new-20mph-speed-limit-zones-12972106

[10] https://www.theguardian.com/uk-news/2023/jul/30/rishi-sunak-orders-review-of-low-traffic-neighbourhood-schemes

[11] https://resource.co/article/government-scraps-seven-bins-simpler-recycling

Citizen Assets Transfer in Barcelona: the role of the commons in democratising public administration and public service delivery

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Dr Marina Pera from Autonomous University of Barcelona is presenting a critical analysis of the asset transfer policies in Barcelona at our next INLOGOV seminar, which starts at noon on Thursday 30th November at our Edgbaston campus.

Marina will examine opportunities and risks raised by citizen management of municipal assets, taking a community empowerment perspective.

Barcelona is a city with a long tradition of neighbourhood associations, community and cultural centres run by citizens. Since the 1970s, in response to citizens’ demands, a number of municipal assets have been transferred to local non-profit organisations with economic support from the City Council.

The transfer of these assets was decentralised to the administrative districts, which in some cases led to practices of co-option and clientelism. In 2015, the Bases de gestió cívica (civic management legal basis) was collaboratively designed and approved: a local regulation that standardises the allotment of assets, increasing transparency on asset transfers. However, the Bases of gestió cívica did not solve some of the challenges that had emerged from the collaboration between the local state and community actors. One of the main challenges was the insufficient adaptation of regulations and administrative procedures to the idiosyncrasies of grassroots organisations with low levels of professionalisation. These place a huge burden on these community groups, who had to invest time and resources in bureaucratic procedures, hindering their original mission and accelerating their de-politicisation. 

In 2016, with the rise of a progressive government in the city of Barcelona, an ambitious policy was approved, the Citizen Assets Programme (CAP). This policy aimed to recognise, support, and consolidate urban commons: spaces and facilities rooted in the community that were apt to be transferred to non-profit organisations in order to be managed democratically. The CAP thus aimed to empower the community and promote citizen participation. This policy entailed greater transparency and legitimacy surrounding the process of asset transfer and the accountability of grassroots and non-profit groups. However, the Citizen Assets Programme has been facing a number of challenges in terms of legal issues, resistance by public officials and scepticism by non-profit organisations.

Despite the difficulties involved in the implementation of the Citizen Assets Programme, it has presented an opportunity for collaboration between the City Council and the commons. The efforts to create an environment of trust and mutual learning among public officials and community groups has allowed the development of innovative administrative instruments that recognise the transformative work of the commons, through innovative public-commons partnerships. This seminar therefore aims to analyse alternative forms of asset management beyond public direct and outsourcing management, engaging in current debates on collaborative culture in public administration, the dismantling of the welfare state and community empowerment.

Seminar details

The re-arranged seminar will run 4-5pm on Thursday 7th December at the University of Birmingham Edgbaston campus in Muirhead room G15. 

Further information, link to attend and registration can be found at the eventbrite. 

Register on Eventbrite

Zooming in on Public Service: Remote Working

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Dr Dave McKenna

Maybe you love it, maybe you hate it, maybe you are somewhere in between. Either way you know that remote working is here to stay. Should we be happy with how it’s going though? Are public services adapting or struggling with this new normal?

A lasting legacy of the pandemic, the expansion of remote working is definitely seen a good thing by many public servants. Less travelling, a chance to keep an eye on things at home and a chance to stick the washing on. You can have your work space exactly how you want and, when so many public services are looking to save money on costly office accommodation, it helps with that as well.

Of course, it doesn’t work for everyone. Unwanted interruptions, not having a good space to work in and missing those ‘water cooler’ conversations are all negatives. Also, isolation, professional and social, can take its toll and affect mental health. It’s no fun taking a distressing call in your own home with no-one around to talk to about it afterwards.

Three years on from the first shock of the pandemic, a more complex picture of remote working is starting to emerge – something that we are picking up as part of refreshing the 21st Century Public Servant research 10 years on (link in the comments).

For example, is there something concerning about the way that remote working can divide teams? After all, when Joe is working at home the rest of us are left to answer the office phones or respond to the people turning up the front desk – and Jane is worried that Joe might not be really working at all. He certainly seems invisible.

There are also worries about people who joined their teams during lockdowns and formed their relationships with co-workers over Zoom. How might starting a job in ‘virtual limbo’ affect people when they finally start to meet their team in person?

We’ve also come across the idea that long term remote workers form stronger relationships with virtual co-workers and find it easier to distance themselves from work relationships they see as negative – perhaps withdrawing from their teams in a way that office-based staff might not. 

And what about citizens? On the one hand public servants can be more accessible and might have more time due to less travel but is the quality of their interactions affected? When public servants are being asked to be more relational in their work can this be achieved in the same way through Teams or Zoom?

The challenge for public servants, it seems, is to adapt to remote working, or perhaps more accurately, to hybrid workplaces. To maintain the benefits of remote working while staying connected to co-workers and to the communities they serve.

We think it’s an intriguing topic of research and we are looking to learn more…

Dr Dave McKenna is an independent consultant and researcher who helps councils and other public bodies with training, research and improvement work. He is part of the research team currently updating our 21st Century Public Servant framework.

Is this fair? – a PhD on fairness in local government

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Clive Stevens

A year’s gone and I’ve been given the OK to start year two of my PhD, but what have I achieved? Three passes in the taught modules on social science research and piles, nay heaps of reading.

And have I learned anything? That fairness is a complex subject. It is one of a number of moral behaviours that humans (and some other animals) have evolved over deep time to improve cooperation within groups. It’s innate, like language ability, and like language ability conceptions of fairness can differ depending on upbringing and life experiences. You can change your notions of it too although the chances of that recede as you grow older.

Does any of this relate to local government? I plan to look at councillors’ views on fairness; to see how they vary within and across persons in reaction to different case examples, ones they might typically come across in their daily interactions; all treated with confidentiality of course.

Opinions on fairness are usually made very quickly, within a second, and in any group of councillors (past and present) you can be sure that some will react one way and some another.

There are many realms on planet fairness: equality, merit, equity, opportunity, process, power and rights to name a few. Each has different sensitivities and opportunities for disagreement. My working model is that people will respond differently to the same situation due to their diverse backgrounds or assumptions; some will immediately fly off to one realm whereas others will jump to another. Some will be talking merit and just deserts whereas others will be thinking equality. This can lead to profound divergence over perceptions of fairness of a proposed policy or decision.

In local government much emphasis is placed on fairness of process. Areas of responsibility like social care, licensing and planning for example will have policy, and a decision based on policy is deemed fair if due-process has been followed; meaning no bias and a right to hear about and state one’s case. Public acceptance relies on a ‘fairness heuristic’, a natural mental shortcut, where one assumes fair treatment as long as the process followed is fair. Most research studies, but not all, show this heuristic. But is this fair? Firstly, local government policy can be set many years earlier, in different economic or political times, long before it is used to guide decisions. And secondly, was the policy making itself fair or was it dominated by large organisations or outdated assumptions.

The academic study of fairness has extra complexities…the term ‘equity’ is understood differently by those working in psychology (and business) to those in education and health. To the former it means merit; with rewards and punishments proportional to effort and input. To the latter it means giving a helping hand to those that need it. As humans we engage with both meanings.

Fairness is a field rich with research opportunity – too much for me to test them all. So in the coming year, once I have finished the readings, I need to discuss which areas might be of interest to councillors and create some examples for discussion in interviews and focus groups.

This is all with an aim to do what? That’s dictated by the results. For example, if it is discovered that there are some fairness situations which are more likely to trigger discord then, perhaps, adding more context and creating opportunity for discussion and reflection before councillors take a view might lead to better, fairer and more efficient decision making; especially when discussing mitigation of harm to affected residents or businesses.

Clive was a Bristol City Councillor and author of the book of his experiences, After The Revolution. He is entering Year 2 of a PhD at the University of Bristol. He blogs at https://sageandonion.substack.com/ and can be contacted at [email protected]