Dr. Nicolai De Wulf, Prof. Dr. Joris Voets
When Russia invaded Ukraine in February 2022, millions of people fled their homes seeking safety across Europe. In Belgium, cities such as Antwerp, Ghent, and Mechelen were suddenly faced with the urgent task of housing and supporting thousands of Ukrainian refugees. Local leaders had to act fast, building emergency villages almost overnight. But how do politics and administration work together when everything is urgent?
In my recent article in Local Government Studies (co-authored with Joris Voets), we examined how local governments managed this unprecedented crisis and how politicians and civil servants collaborated under pressure. Our study provides new insights into how city administrations function when crises disrupt “business as usual”.
The local dimension of crisis management
Local governments are the first to respond when crises hit. They are close to citizens, know their communities, and must act fast. But crises like the arrival of Ukrainian refugees test even the most prepared administrations. They demand not only logistical problem-solving, like building emergency housing, but also leadership, trust, and coordination across political and administrative levels.
The study draws on 25 interviews with mayors, aldermen, and senior civil servants in Antwerp, Ghent, and Mechelen. These cities hosted the highest numbers of Ukrainian refugees in Flanders and each built an “emergency village” to provide collective housing.
Politics and administration: not separate worlds
Traditionally, politics and administration are seen as separate spheres: politicians make decisions, and civil servants carry them out. However, decades of research, including the complementarity model developed by Svara, show that successful governance depends on cooperation between the two. The shared responsibility is aptly visualised:

The study addresses the following research question: ‘How complementary are the interactions between politics and administration in cities during the management of the Ukrainian refugee crisis?’
Our study shows that this politico-administrative complementarity is clearly observed during the Ukrainian refugee crisis. Crises blur boundaries: decisions must be made quickly, communication is intense, and trust becomes vital. We replaced the 4 building blocks of ‘regular’ policy making (missions, policy, administration, and management) by 4 crisis management tasks (sense-making, decisions making and coordinating, meaning making and accounting, and learning). We visualised the politico-administrative role division, as for example for the case in Antwerp:

Overall, the tasks of sense-making and learning are predominantly performed by the administration. It has to be noted that the ‘lessons learned’ primarily relate to adaptations along the way, rather than formal evaluations. The decision and coordination task shows a very mixed image: in each of the 3 cases under study, the responsibility of the decision lies, of course, with the politicians. However, the deliberation preceding the decision always showed a shared effort. The meaning-making and account-giving task is predominantly taken on by the politicians involved, most notably the mayors.
Three cities, three approaches
Antwerp had a clearly structured crisis response, with distinct political and administrative levels. The Emergency Planning Coordinator (EPC) played a key role as liaison between the mayor’s team and the city administration.
Ghent adopted a more collaborative approach, with large crisis meetings that included both the College of Mayor and Aldermen and the Management Team. This inclusivity built broad consensus but also slowed decision-making.
In Mechelen, the acting mayor and Emergency Planning Coordinator shared leadership, while the city’s political “DNA” of human rights and diversity shaped its narrative and public communication.
In all cases, civil servants were observed operating in a political world. Primarily the Emergency Planning Coordinators, but also civil servants such as project managers, can play a very determining role in the structuring of the crisis management approach, decision-making, and coordination.
Lessons for local crisis management
Complementarity works: Trust and mutual respect between political and administrative leaders were crucial. In all three cities, politicians and administrators worked as a team, but with notable differences in style. City identity shapes response, each city’s political culture influenced how it managed the crisis.
The study highlights that crises are not only technical challenges but governance challenges. They reveal the real dynamics of how cities work.
For practitioners, the message is clear: invest in relationships between political and administrative leaders before the next crisis hits. For scholars, this case offers evidence that Svara’s complementarity model holds up even under crisis conditions, but needs adaptation to capture the intensity and speed of crisis decision-making.
As crises become more frequent, cities need to build governance systems based on trust, expertise, and teamwork. Complementarity between politics and administration is not a luxury, it is what keeps local government resilient when it matters most.

Dr. Nicolai De Wulf (ORCID 0000-0002-1748-6604) finalised his PhD focusing on politico-administrative relations within local government. In the PhD three topics are studied through a politico-administrative lens: policy integration and coordination, partisan political staff, and crisis management. The PhD was supervised by prof. dr. Joris Voets.

Prof. Dr. Joris Voets (ORCID 0000-0002-8266-8607) is an associate professor in the Department of Public Governance and Management at Ghent University, Belgium. His main research interests are inter-organisational networks and local government.




