Local Democracy in Crisis?

Peter Hetherington

Battered by fourteen years of austerity, is local government losing its once-proud standing and status? Probably. For a start, It’s no longer as ‘local’ as it should be. And it certainly isn’t ‘government’ as we once knew it.


These days, we sometimes tend to lump ‘democracy’ and ‘crisis’ together in a global context, forgetting that close to our doorsteps – in countless civic centres, town and county halls – there’s another crisis: restoring faith in local democracy, while sustaining councils literally facing insolvency.

At a hybrid event, organised by the Centre for Urban and Regional Studies at Newcastle University, we asked a simple question at the start: Do we need a new, positive direction for once-powerful towns and communities where meaningful democracy has disappeared as local government has withdrawn?

We attracted a great range of speakers putting, broadly, two cases: first for a new local government structure in England based on economic geography embracing combined authorities for big city areas alongside large county-wide single purpose unitary authorities, underpinned by a more equitable funding formula; and, secondly, for varying degrees of town and parish governance, sustained by participatory democracy, including citizens assemblies, with powers – parks, libraries, leisure facilities for instance – devolved from existing larger authorities. Often, such an asset transfer is born out of necessity because larger councils can’t afford to keep them anyway and parishes/towns can raise money through a council tax precept while sometimes creating stand-alone community interest companies.

The case for a genuine new ‘localism’ appeared strong. That’s because, currently, a continuing process of abolishing councils to create larger units with few, if any, local roots has created a sense of powerlessness, a collective loss of identity with little or no attachment to people and places. Fifty years’ ago England had almost 1200 councils, from the smallest urban/rural district to the largest city. “We were run by our own,” recalled the writer, broadcaster and ultimate polymath Melvyn Bragg, in his 2022 memoir ‘Back in the Day’. Born in Wigton, Cumbria, his small town had a rural district council (which I knew well): “We could challenge the elected councillors who made the decisions” Bragg continued. “They were not a separate cadre…they were just people you had been to school with…(approach) on the street…to whom you could write a personal letter knowing it would be read, considered, answered.”

No longer. His council disappeared in 1974. Today, after several rounds of ‘reorganisation’ under the dubious label of efficiency – although there’s little concrete evidence of cost saving – that number has been reduced to 317, with little if any public debate. A forthcoming devolution White Paper is expected to advocate more reorganisation and even fewer councils in a country where local authorities already cover much larger areas than in mainland Europe.

Against this background, it’s probably no surprise that Carnegie UK, in its recent ‘Life in the UK’ index, reports that a lack of trust in politics and government is undermining collective well being. Three-quarters of people, says Carnegie, feel they can’t influence decisions. Surely reconnecting them begins locally. But how local?

If the government’s approach so far is a broad definition of ‘taking back control’, could an over-arching contradiction be emerging? Will the apparent obsession with more all-purpose councils, the prospect of an all-unitary England – similar to the structure in Scotland and Wales – make people feel even more distant from power, disaffected? Carnegie insists that restoring faith in democracy should be the Government’s ‘mission of missions’.

If that’s one challenge, there’s another, interlinked: the crisis of financing local government, with 7 councils theoretically insolvent and many more heading that way; legally, they can’t go bust and have been forced to borrow the equivalent of pay-day loans on a mega-scale to stay afloat, adding to a debt mountain. Now Conservative-run Hampshire has said issuing a section 114 notice – prelude to technical insolvency – is “almost inevitable”, with a sting of others close behind. And as Prof Andy Pike, and Jack Shaw have outlined in their recent excellent, but chilling paper (‘The geography of local authority financial distress in England’) 96% of English councils won’t balance their books by 2026-27.

Of course, alongside that unparalleled financial crisis in local government, we’re also facing an alarming democratic challenge nationally with the lowest turnout ever recorded in the recent general election; almost half the electorate didn’t vote! Surely, the place to renew trust in the democratic process begins at the grass roots, perhaps reviving some of the 10,000 town and parish councils, some of which want to take over functions from larger authorities (some are obliging out of necessity). Could this – call it double devolution – provide one small way forward?

I’m aware there’s a danger that events, like the latest one at CURDS addressing the crisis in local democracy, can produce a combination of hand-wringing and hot air. But, hopefully, we concluded with a practical, positive outcome. As Professor Jane Willis, geographer and champion of community empowerment – now in Cornwall- noted: “It’s not all gloom and doom – there is good news.” In her county, communities are taking back control, again out of necessity – a really positive story and a lesson for elsewhere? Willis advocates a new social contract under a layered system of local government to “re-franchise” people.


In the meantime, the chair of the event urged those present to make their views known to MPs, and the government, as the forthcoming devolution White Paper foreshadows a pre-legislative consultation process. As Professor Andy Pike, of CURDS, noted in summing up, one leading question needed answering above all: “What is local government for, and how to fund it?”


All we know so far is that the White Paper, according to the Treasury, will include …“working with councils to move to simpler structures that make sense of their local area with efficiency savings from council reorganisation helping to meet the needs of local people…”. Contradictory or otherwise – will more larger councils “make sense” of local areas? – we must surely intensify a campaign for a genuine new ‘localism’, embracing places, communities, towns and some cities now without any form of local government. That doesn’t necessarily mean sidelining the case for a new – and/or revised – local government structure in England tied to a ‘needs’-based funding formula. The current one favours the richer parts of the country and penalises the poorest with the lowest tax bases.


But the time for national government to act is during the first year or so of a new administration. It assuredly won’t go down well with the ‘middle England’ target readership of – say – the Daily Mail. There’ll be howls of protest. But it must be a priority to bring a sense of fairness to a deeply unequal country and, equally importantly, deliver some hope to voters in the so-called ‘red wall’ seats who either returned to Labour at the last election or voted for an ascendant Reform. We live in a fragile democracy. Restoring faith in government, local and national, begins in community, neighbourhood parish and town. We need the Labour government to think big and act local. We haven’t much time.

Peter Hetherington is a British journalist. He writes regularly for The Guardian on land, communities, and regeneration.  He is also a vice-president, and past chair of the Town and Country Planning Association, former regional affairs and northern editor of The Guardian and the author of the 2015 book, Whose Land is Our Land? The use and abuse of Britain’s forgotten acres, and the 2021 book, Land Renewed: Reworking the Countryside.

Equipping local governments to deliver national and local priorities

Jason Lowther

Today we launched our latest report, Equipping local government to deliver national and local priorities. Local government is critical to the delivery of the new government’s five key missions, and to improving life across the country. We argue that, once a series of critical reforms are in place, government should have confidence to equip local authorities with more power and (when public finances allow) prioritise additional resources there, enabling local and national priorities to be delivered. But critical reforms are needed in financial management, audit and performance management, and in community power and participation.

The new government inherited many challenges. Council budgets per person in England have been cut by 18% in real terms since 2010. Councils are hitting financial crises: twelve have issued section 114 notices in the last six years, compared with zero in the previous 17 years. Representative institutions at all levels of government are suffering from declining legitimacy and increasing polarisation. Local government plays a vital role in increasing democratic relationships and trust.

But councils’ wide remit, local knowledge, democratic accountability, public service ethos, and key roles in working with partners and shaping local places make them critical to the delivery of all five of the government’s key missions. Local governments are best placed to operationalise solutions to interconnected problems, for example, improving public transport and encouraging more cycling and walking helps meet net zero targets. It can also deliver health benefits, reducing the burden on the NHS, as well as increasing productivity by giving businesses access to a wider and healthier workforce.

Action is required to ensure that councils are fit for purpose to make the type of contribution that central government requires of them. Underlying this is a lack of confidence in local government on the part of ministers and civil servants.  We have identified three areas in which the government must be confident if it is to equip the local level with more power: financial sustainability, performance standards, and community power and participation. 

Policy recommendations

Financial arrangements

  1. Provide multi-year funding.
  2. End competitive bidding and deliver a “single funding pot” for each council/ local area that has been allocated fairly and sensitively to the needs and assets of the community.
  3. Abolish council tax capping.


Audit and performance management

  1. Strengthen the evaluation of councils’ performance management.
  2. Make OFLOG independent and extend its remit and approach.
  3. Reintroduce effective management and support of council external audit by independent bodies.


Community power and participation

  1. Strengthen the role of councillors as facilitators and catalysts of community-driven change.
  2. Embed participatory governance to ensure lived experience and marginalised voices drive policy and service delivery.
  3. Develop public-commons partnerships and community-wealth building to support community-driven sustainable economies.

As the Layfield Commission concluded 50 years ago, local government funding should promote responsible and accountable government. Beyond welcome recognition of acute financial challenges and commitment to multi-year funding settlements, there is a pressing need for additional immediate and longer-term action to improve Councils’ financial position and strengthen local accountability.

Local authorities have different needs for funding, depending for example on levels of population and its composition, deprivation, and spatial factors. Central and local government should develop updated funding formulae and funding models which are as simple as practicable whilst capturing the key elements of local need, and as transparent as practical in operation.  There are many reports researching available options for fairer funding, approaches to fiscal devolution, and local government funding options

Local audit, performance regimes and regulation each have a part to play. Both a parliamentary select committee and the Redmond Review into the Oversight of Local Government have sought to investigate the failings in local government audit.  The latter in 2020 critiqued market driven audits, stating that the new audit arrangements have undermined accountability and financial management. 

The adoption of the Redmond Review’s proposal for an Office for Local Audit Regulation would provide oversight on procurement, management, and regulation of external audits of local authorities. The government could extend the oversight of local government performance management processes while avoiding the creation of an overly powerful national regulator, by adopting key recommendations on the future arrangements of OFLOG (the Office for Local Government).

Proximity means that local government can play a crucial role in improving relationships between government and citizens. By creating conditions to mobilise the diverse expertise and resources of communities, local government can ensure that public policies and funding are informed by the assets, priorities and needs of local people and places.  There are already many examples where local government has made progress with innovations such as citizens’ panels and juries, the delegation of power to the hyper-local level and in building inclusive economies

We have over thirty years’ worth of research on deliberative democracy, social innovation, and co-production evidencing the value of collaboration with diverse communities and stakeholders. Participatory governance is less about finding perfect solutions and more about transforming organisations to engage with communities in processes of co-producing mutual understanding, shared solutions, and a sense of collective ownership.  

Our work on the 21st Century Councillor can help with enabling the role of councillors not just as democratic representatives but also as facilitators and boundary spanners between institutions, communities, civil society and local businesses.

Community-wealth building, pioneered in Preston and several London boroughs, can help strengthen the local economy with insourcing, linking public procurement to local cooperatives and social enterprises. These novel forms of governance can be formalised through Public-Commons Partnerships.

Equipping local government to deliver national and local priorities will leave a long-lasting legacy of a well-resourced, effective, accountable, and engaged local government.

The full report is available here

The report was edited by Jason Lowther and Philip Swann, with particular thanks to the following contributors (alphabetically by last name): Dr Koen Bartels, Dr Sonia Bussu, Prof Nicole Curato, Dr Timea Nochta and Dr Philip Whiteman. With thanks to other colleagues and associates in INLOGOV.

Empowering Communities: How Councils Can Boost Wellbeing Amid Austerity

Alice Munson

This is the first of two blogs resulting from this year’s INLOGOV undergraduate summer intern project, which examined how councils can boost wellbeing amid austerity. This first article summarises some of the key literature, the second article (next week) will explore practice examples.

In a period characterised by fiscal austerity, local governments confront major hurdles in providing basic services while working with tight resources. Spending cuts have far-reaching consequences for communities, frequently having a negative impact on the public’s well-being and standard of living. In response to these issues, community initiatives have arisen as viable mechanisms for minimising the harmful effects of austerity policies whilst also promoting community belonging in neighbourhoods. This paper will begin with a literature review surrounding the topic, examining studies that have demonstrated the impact of community initiatives.

This article starts with a literature review examining the potential for community initiatives to achieve wellbeing outcomes, emphasising how councils may successfully collaborate with communities to reduce the negative effects of budget cuts in an age of permanent austerity. Since the 2008 global financial crisis, several nations have undertaken austerity measures that have considerably impacted local government finances and services (Lowndes and McCaughie, 2013). This ‘age of austerity’ has caused councils to reassess their approach to providing public services and ensuring community well-being (Hastings et al., 2015). In response to the spending, councils can and, on occasion, have turned to community initiatives as a possible way to preserve or improve wellness within the community.

Research consistently demonstrates that community-led initiatives can effectively address service gaps resulting from austerity measures while enhancing local decision-making practices and overall community well-being. Crisp et al. (2016) believe that community-led alternatives can assist in addressing service gaps caused by funding reduction. Their research of community-based organisations in the UK revealed that these projects might assist in areas such as employment, training and social care. Evans (2008) and Fletcher-Etherington (2010) also draw attention to the advantages of community-led initiatives, particularly highlighting enhanced decision-making procedures. Building on this concept, Fung and Wright (2003) provide further empirical support through their examination of participatory governance cases. Their research demonstrates that including the community in the decision-making process can result in more successful and fair policy results, which are more likely to improve the community’s general well-being.

Community initiatives are vital for improving public health outcomes, with research consistently showing their positive impact on physical and mental well-being. There is a strong link between community initiatives, social capital, and health outcomes, as revealed in various studies. For example, Kawachi and Berkman’s (2000) research provides compelling evidence that social connections, cultivated through community efforts, are associated with better physical and mental health. This link between community involvement and health is further explored in specific contexts, such as mental health initiatives. Knifton et al. (2010) investigated community-based mental health programs in Scotland and found that they have the potential to reduce stigma, increase social support, and improve access to mental health services. Moreover, South (2015) offers a comprehensive guide to community-centred approaches to health and well-being, emphasising the crucial role of local government and the NHS in supporting these initiatives. South’s research underscores the importance of integrating community-led approaches into broader health and social care strategies, highlighting how such integration can lead to more effective and sustainable health outcomes for the community. Strong partnerships between the council and the community, along with insights from studies like Kawachi and Berkman (2000) and Knifton et al. (2010), are crucial in this process. These studies underscore the value of community-centred approaches in improving public health and suggest that policymakers and health professionals should prioritise integrating community initiatives into mainstream health and social care strategies to promote positive well-being outcomes.

Community initiatives provide significant economic and environmental benefits, offering viable solutions for councils to improve well-being within financial constraints. Imbroscio (2013) has found in many cases that locally-driven community initiatives can create more sustainable and equitable economic outcomes compared to top-down approaches. Krasny and Tidball (2009) examined community-based environmental initiatives. They discovered that these programs not only benefited local ecosystems but also promoted social learning and community resilience. These findings are consistent with a growing global trend in communities engaging in environmental stewardship (Bennett, 2018). Examples include community-based conservation and locally managed marine areas, which have emerged in sectors such as fisheries, forestry, and water management (Berkes, 2004). This shift recognises that community initiatives can address environmental concerns while also building social connections and, therefore, well-being.

Asset-Based Community Development (ABCD) has emerged as a transformative approach to community well-being initiatives, emphasising the inherent strengths and resources within communities. McKnight and Kretzmann (2005), pioneers of the ABCD approach, argue that sustainable community development must start with recognising the capacities, skills, and assets of local residents and their associations. Their work emphasises the importance of mapping community assets as a starting point for development initiatives. The methodology is driven by community members and focuses on harnessing the inherent strengths and assets of individuals, associations, and communities to promote social change (Mathie, 2003). ABCD represents a shift from traditional deficit-based approaches to community development. Instead of focusing on needs and shortcomings, ABCD emphasises the existing strengths and resources within a community. This approach is based on the principle that every community, regardless of its challenges, possesses a wealth of assets that can be mobilised to address local issues and enhance overall well-being. The effectiveness of ABCD relies on several key mechanisms. Harrison (2019) highlights the importance of building strong, trusting relationships within the community as a fundamental aspect of this approach. These relationships form the foundation for cooperation and collective action, which are essential for the success of community initiatives. Additionally, Harrison emphasises the role of reciprocity and accountability among community members in sustaining engagement and ensuring that initiatives are both community-driven and beneficial. While ABCD is fundamentally community-driven, the role of local authorities in supporting and facilitating this approach is crucial for its success.

Local authorities play a pivotal role in nurturing and sustaining ABCD initiatives through strategic support and facilitation. Forrester et al. (2018) identify several key strategies local authorities can employ. These include participating in appreciative inquiry, which is asking positive, strength-based questions to identify and build on community successes. Local authorities can also build social capital by developing networks of connections, which are critical for community resilience and well-being. Furthermore, sponsoring local economic initiatives can assist in establishing long-term economic prospects while improving general community well-being. ABCD emphasises empowerment. According to García (2020), empowering people in the community to identify their own assets and skills can help local authorities to establish long-term community initiatives. This empowerment boosts self-efficacy and gives community members a stronger sense of ownership and duty. ABCD’s success depends greatly on a supportive and trustworthy atmosphere. Harrison et al. (2019) observe that when community members feel supported and trusted, they are more likely to actively participate and contribute to the success of community efforts. ABCD offers a promising approach to community development by focusing on the positive aspects of communities rather than their deficiencies. This strengths-based approach can lead to more sustainable and impactful outcomes. However, it is important to recognise that the success of the ABCD relies heavily on the presence of a supportive environment and the active involvement of local authorities. Local authorities must adopt a facilitative role, providing necessary support and resources and allowing community members to lead (Forrester et al., 2018). ABCD represents a paradigm shift in community development, offering a promising framework for sustainable well-being outcomes when effectively supported by local authorities and embraced by community members.

Alice has recently graduated from the University of Birmingham with a first class degree in Policy, Politics and Economics. She was awarded the Jane Slowey bursary in her final year for her research on the Homes for Ukraine scheme. Alice is currently seeking further opportunities and can be contacted at [email protected]

References

Berkes, F. (2004) Rethinking community-based conservation. Conservation Biology, 18(3), 621–630. doi:10.1111/j.1523-1739.2004.

Forrester, G., Kurth, J., Vincent, P., & Oliver, M. (2018) Schools as community assets: an exploration of the merits of an Asset-Based Community Development (ABCD) approach. Educational Review, 72(4), 443–458. doi:10.1080/00131911.2018.1529655.

Fung, A. and Wright, E.O. (2003) Deepening democracy: Institutional innovations in empowered participatory governance. Verso.

García, I. (2020) “Chapter 4 Asset-Based Community Development (ABCD): core principles”. In Research Handbook on Community Development. Cheltenham, UK: Edward Elgar Publishing. doi:10.4337/9781788118477.00010.

Harrison, R., Blickem, C., Lamb, J., Kirk, S., and Vassilev, I. (2019) ‘Asset-Based Community Development: Narratives, Practice, and Conditions of Possibility—A Qualitative Study With Community Practitioners’ Sage Open, 9(1). doi:10.1177/2158244018823081.

Hastings, A., Bailey, N., Gannon, M., Besemer, K., and Bramley, G. (2015) ‘Coping with the Cuts? The Management of the Worst Financial Settlement in Living Memory’. Local Government Studies, 41(4), 601–621. doi:10.1080/03003930.2015.1036987.

Henderson, C., Evans-Lacko, S. and Thornicroft, G. (2013) ‘Mental Illness Stigma, Help Seeking, and Public Health Programs’. American Journal of Public Health, 103(5), 777-780. doi:10.2105/AJPH.2012.301056.

Imbroscio, D. (2013) ‘From Redistribution to Ownership: Toward an Alternative Urban Policy for America’s Cities’. Urban Affairs Review, 49(6), 787-820. doi:10.1177/1078087413495362.

Kawachi, I. and Berkman, L. (2000) ‘Social cohesion, social capital, and health’. Social epidemiology, 174(7), 290-319.

Knifton, L., Gervais, M., Newbigging, K., Mirza, N., Quinn, N., Wilson, N., and Hunkins-Hutchison, E. (2010) ‘Community conversation: addressing mental health stigma with ethnic minority communities’. Social psychiatry and psychiatric epidemiology45, 497-504.

Kretzmann, J. P. and McKnight, J. (2005) Discovering community power: A guide to mobilising local assets and your organisation’s capacity. Evanston, IL: Asset-Based Community Development Institute, School of Education and Social Policy, Northwestern University.

Local Government Association (2023) Working with housing association ‘Bolton at Home’ to reduce unemployment and deprivation – Bolton Council. Available at: https://www.local.gov.uk/case-studies/working-housing-association-bolton-home-reduce-unemployment-and-deprivation-bolton (Accessed: 20 July 2024).

Lowndes, V. and McCaughie, K. (2013) ‘Weathering the perfect storm? Austerity and institutional resilience in local government’. Policy and Politics, 41(4), 533-549.

Mind (2024) 5 ways to wellbeing. Available at: https://www.mind.org.uk/workplace/mental-health-at-work/five-ways-to-wellbeing/ (Accessed: 21 July 2024).

New Local (2024) Re-occupying Union Street: How we built back our neighbourhood. Available at: https://www.newlocal.org.uk/case-studies/re-occupying-union-street/ (Accessed 13 June 2024).

NHS Providers (2024) Co-production and engagement with communities. Available at: https://nhsproviders.org/media/698572/co-production-health-ineq-1e.pdf (Accessed: 25 July 2024).

Nudge (2024) Local love, local jobs, local spend, local change. Available at: https://www.nudge.community (Accessed 12 June 2024).

South, J. (2015) A guide to community-centred approaches for health and wellbeing. Project Report. Public Health England / NHS England.

Stirchley Baths (2024) https://stirchleybaths.org (Accessed: 22 July 2024).

Trup, N., Carrington, D. and Wyler, S (2019) Community hubs Understanding survival and success, Available at: https://www.powertochange.org.uk/wp-content/uploads/2019/07/Hubs-Report-FINAL-120719.pdf (Accessed: 24 July 2024).

Citizen Assets Transfer in Barcelona: the role of the commons in democratising public administration and public service delivery

Dr Marina Pera from Autonomous University of Barcelona is presenting a critical analysis of the asset transfer policies in Barcelona at our next INLOGOV seminar, which starts at noon on Thursday 30th November at our Edgbaston campus.

Marina will examine opportunities and risks raised by citizen management of municipal assets, taking a community empowerment perspective.

Barcelona is a city with a long tradition of neighbourhood associations, community and cultural centres run by citizens. Since the 1970s, in response to citizens’ demands, a number of municipal assets have been transferred to local non-profit organisations with economic support from the City Council.

The transfer of these assets was decentralised to the administrative districts, which in some cases led to practices of co-option and clientelism. In 2015, the Bases de gestió cívica (civic management legal basis) was collaboratively designed and approved: a local regulation that standardises the allotment of assets, increasing transparency on asset transfers. However, the Bases of gestió cívica did not solve some of the challenges that had emerged from the collaboration between the local state and community actors. One of the main challenges was the insufficient adaptation of regulations and administrative procedures to the idiosyncrasies of grassroots organisations with low levels of professionalisation. These place a huge burden on these community groups, who had to invest time and resources in bureaucratic procedures, hindering their original mission and accelerating their de-politicisation. 

In 2016, with the rise of a progressive government in the city of Barcelona, an ambitious policy was approved, the Citizen Assets Programme (CAP). This policy aimed to recognise, support, and consolidate urban commons: spaces and facilities rooted in the community that were apt to be transferred to non-profit organisations in order to be managed democratically. The CAP thus aimed to empower the community and promote citizen participation. This policy entailed greater transparency and legitimacy surrounding the process of asset transfer and the accountability of grassroots and non-profit groups. However, the Citizen Assets Programme has been facing a number of challenges in terms of legal issues, resistance by public officials and scepticism by non-profit organisations.

Despite the difficulties involved in the implementation of the Citizen Assets Programme, it has presented an opportunity for collaboration between the City Council and the commons. The efforts to create an environment of trust and mutual learning among public officials and community groups has allowed the development of innovative administrative instruments that recognise the transformative work of the commons, through innovative public-commons partnerships. This seminar therefore aims to analyse alternative forms of asset management beyond public direct and outsourcing management, engaging in current debates on collaborative culture in public administration, the dismantling of the welfare state and community empowerment.

Seminar details

The re-arranged seminar will run 4-5pm on Thursday 7th December at the University of Birmingham Edgbaston campus in Muirhead room G15. 

Further information, link to attend and registration can be found at the eventbrite. 

The doctor will see you now… or will they?!

Cllr Ketan Sheth

We know our GPs are busy; and indeed, during my visits, I have seen how hard they work — my own doctor is amazing. But I also hear, too frequently, from our residents of their struggles to get an appointment, to use online systems or to see a GP in person.

As a Brent councillor, I chair two health committees — one in Brent, and the other covering the 8 NW London boroughs — and I am proud of our NHS, in this 75th anniversary year, particularly our primary care service.

So, a few days ago, I was pleased to welcome GPs from across NW London to Brent and to hear about some of the changes our local NHS is implementing to help us all get the very best from our GP surgeries.

A new campaign from NHS NW London, We Are General Practice, explains the different people who are now working in our GP surgeries. I have met with GPs from across NW London, and they have spoken about how sometimes our residents do not actually need to see a GP — they can see a specialist like, say, a diabetes nurse, a pharmacist, or a physiotherapist. In many places, these people are now working side by side with the GP in the same building which, of course, is fantastic for patients.

Not only does this ease the pressure on our GPs but it means that, as a patient, you will be seen by the best possible person in a timely manner.

Also, what is special about this campaign is how it has used input from our residents. We often hear the phrase “co-produced”.  Well, this is, perhaps, the best possible example of that phrase. The teams in NW London, who are always out and about across the boroughs listening to residents, have taken on board what they have heard and used it to shape, not just the campaign, but the improvements we are beginning to see across our general practices. 

We, in local government, of course, have a part to play. Not only are we more formally in partnership with the NHS locally now but we are all here to support the same people.  The NHS call them patients, we call them residents. And we can all support people navigating their way through services and help with the sign posting and support.

So, my thanks to all those residents who shared their experiences and views on how our health services can improve.

Our GPs, and their teams, do such a lot to keep us all well and I am pleased to see this campaign shine a light on all the people that make up a general practice team.

Cllr Ketan Sheth chairs the North West London Join Health Scrutiny Committee

Navigating between narratives of ‘vulnerability’ and ‘active citizenship’: how urban professionals facilitate citizen participation in marginalised neighbourhoods.

Simone van de Wetering

Residents of marginalised neighbourhoods have long been governed as a vulnerable group in need of help. Today, they are increasingly expected to be active citizens and (co-)creators in improving their neighbourhood. In the Netherlands, like in other European countries, local and participatory approaches are now central in urban policy for marginalised neighbourhoods. But what does this shift in governance approach look like in the work practice of urban professionals who give shape to citizen participation?

Urban professionals are known to play a key role in realising citizen participation: municipal and non-municipal professionals, ranging from civil servants to professionals working for welfare organisations and other social partners linked to the neighbourhood. What their role exactly entails is, however, not really clear. Especially in terms of the (dis)empowerment of urban residents and in marginalised neighbourhoods. 

On the one hand, urban professionals are seen to empower citizens. They can navigate between different roles and mediate between ‘the state’ and ‘the people’ due to their unique position in between. On the other hand, they can undermine residents’ power. This can happen when, despite emancipatory aims, decision-making authority remains in the hands of public officials or is shared only with a small group of already privileged residents.

I explored how urban professionals gave shape to citizen participation in my ethnographic study of a participatory governance approach in a Dutch marginalised neighbourhood. Here, I found that the work of these urban professionals cannot be classified simply as either empowerment or disempowerment.

While the participatory approach was discursively positioned as embodying active citizenship, in the work practice of urban professionals the idea of vulnerable places and people in need of help was not so easily replaced. Residents were viewed as having problems and simultaneously as having talents and capabilities; they were assumed to be in need of help from the government and from professionals, while also being able to come up with and execute initiatives to improve the neighbourhood.

As urban professionals translated the broader shift in the governance of urban marginality to their work practice, they navigated between narratives of ‘vulnerability’ and ‘active citizenship’ and employed, what I call ‘selective empowerment’. This is a differentiated approach towards citizen participation in which professionals ascribe a significant role to themselves as a continuous support system for citizens. In the words of one urban professional: “Participation needs to be supported. . . . We [professionals] need to create a canvas on which participation can go nuts. But you can’t expect a painting to arise without bringing the brushes.” Moreover, they facilitate participation within a normative framework of ‘appropriate’ or more traditional expressions of active citizenship. For instance, youths who violently protested in response to the COVID-19 evening-curfew were redirected to a youth council.

By employing selective empowerment, urban professionals reproduced existing categories of vulnerability while reworking the meaning of ‘active citizenship’ or ‘citizen participation’ with marginalised groups. Acknowledging vulnerability is then not (only) a reproduction of existing inequalities. It is also an embedded approach employed by urban professionals to facilitate context-specific citizen participation against the background of urban marginalisation. A discursive shift in governance approach is not automatically synchronised with the work practice of urban professionals. Based on my research, I propose a more nuanced understanding of the work of urban professionals beyond mere empowerment or disempowerment. These insights may provide a starting point for urban professionals’, and, more generally, local governments’, reflexivity: to challenge not only their perceptions of residents as ‘vulnerable’, but also the storyline of residents as ‘active citizens’. Such reflexivity could imply a move beyond discursive ideals of ‘active citizenship’ towards context-specific practices of participation in local neighbourhood policy.

Simone van de Wetering is a PhD candidate at the Department of Public Law and Governance of Tilburg University. Her research focuses on identity and inequality in the city. In her PhD project, she studies citizen participation in marginalised urban neighborhoods in the Netherlands and France. Taking an ethnographic approach, she zooms in on the strategies of citizens and the state to make urban change.

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