Shailen Poppat

On Wednesday 12^th and Thursday 13^th June 2024, I will be speaking on a panel with Dr. Rhiannon Jones of the University of Derby and Martin Ferguson of Socitm who invited us as part of their annual President’s Conference on the approaches that can be provided by universities for the benefit of the people and communities that they serve. As time is short on the day, I thought that I would put a few points in writing.

Hub for Collaborations

A University can provide a hub for collaboration between organisations in multiple sectors. Universities inhabit an in-between space – they are part of the country where they are situated and also very international both in terms of the composition of students and staff, and in the reach of their networks and research collaborations. Universities also exist in the cloud, with many courses being entirely online or hybrid, and many library resources now being electronic. Universities are measured on impact and therefore they also lie in that in-between space between academic knowledge and real-world practice within increasing emphasis to show how research and teaching is impacting communities outside of the institutions. Universities are also large employers and magnets for resource in their geographical location. Many suppliers have contracts with universities and many local businesses rely on student expenditure during university term times. This gives a university the influence and gravitas to be able to bring people together in a way that very few institutions can do, and I would advocate that it is something that we need to do much more of in a more organised manner. It does happen but it tends to be driven by individual academics or certain research projects rather than as part of a wider strategic plan either by a college or school.

Spaces to Reflect

Public service workplaces are busy places and over these last 15 years everyone has had to adopt the mantra of achieving more with less resource! This means that public service workers have been doing more than one person’s job which consequently means less time for them to reflect, learn, and develop themselves. Conversations with colleagues provide valuable support within stressful and complicated situations, however, they can often be action and task focused – we are talking shop when we talk to each other in a workplace. And this is where the learning development partnership with universities can be so helpful. I would say that a university course can provide a public service practitioner space to think about bigger philosophical themes that do not get focus in the workplace although implicitly public service practitioners know what these are. At the Institute of Local Government Studies, we deliver three master’s programmes, two of which are part-time programmes and one which is full-time programme. All of these programmes take a student through a learning journey to reflect upon six key questions:

Unless we are thinking about these things we just carry on moving on the treadmill without pausing and considering whether there are alternative approaches to the way things are currently.

Connecting Academic Knowledge with Practice Knowledge

When I am training practitioners or attending knowledge-exchange events, I always keep in-mind that I have to convince people that academic knowledge can be of relevance to their work. Both types of knowledge (academic and practice) can inform each other as much research is really the observation of practice and then taking those observations and formulating theories that can help us to better understand exactly what’s going on. For example, one of my roles in the School of Government is to represent us in a partnership with a civil service college in Ghana. I conducted a training there in March on the topic of understanding organisational cultures which was quite a novel topic for them. One of the models that I used from the academic literature in a workshop format was this one by Johnson et al. (2008).

Participants were mayors, assembly members, city managers, and other public managers, and they were asked to use the model to reflect upon their own work situation for approximately 15 minutes. They then split into smaller groups and shared experiences with each other and this seemed to provide them with a rich understanding of the dynamics that they were experiencing day-to-day but they would not necessarily have analysed what was going on without this exercise, and the academic framework provided a structure in which they could contain their thoughts. The feedback that I received was very positive for example,

‘After the CPD training, I have been able to gradually change the attitude of some staff towards work in terms of lateness, absenteeism, efficient use of material resources, client focus, participation, etc.’

‘By understanding the organization’s mission, vision and goals, as well as foster collaboration, innovation, learning and team effort in achieving the organizational overall objectives. Organizational culture also helps me build shared values and unified efforts among my colleagues, hence it helps to contribute to achieving the organization goals and objectives.’

So, you can see that universities can provide practice with spectacles with which to see what is going on so the practitioners gain better clarity on how to create change.

Shailen Popat works as an Assistant Professor in the Institute of Local Government Studies at the University of Birmingham where he is Director of the MSc in Public Management. In 2022, he was awarded the accolade of University Outstanding Teacher, and in 2023, he was awarded a Senior Fellowship of the Higher Education Academy.