So: does the Troubled Families Programme work or not? – Part Two

Jason Lowther

In this blog last week I outlined results of the “impact evaluation” element of the Troubled Families Programme (TFP) and the rather limited pre-existing evidence base the TFP had to be built upon. How can government build on existing evidence in designing its initiatives, and what can we do when there isn’t much in the evidence cupboard?

Many government programmes have the luxury of a relatively strong evidence base on which to build. The previous Labour government’s National Strategy for Neighbourhood Renewal and Sure Start programmes, for instance, could draw on decades of research (collated through the 18 Policy Action Teams) on urban initiatives and the impact of early years experiences on achievements in later life. These sometimes honoured the extant evidence more in the theory than in practice[i], but at least they had foundations on which to build.

As evaluations of the Labour government’s Crime Reduction Programme found[ii], it is a difficult task to translate evidence, which is often “fragmented and inconclusive” into practical government programmes. People skilled at this task are in short supply in central government.

But in the case of the TFP, the most robust element of the existing evidence base was a single evaluation using a “control” of 54 families and focussed on addressing anti-social behaviour through Family Intervention Projects. What can government do when the evidence base is thin?

One strong tradition, particularly around medicine and around welfare policies in the USA, has been the idea of “experimental government” using social experiments to determine whether (and if so how) innovative approaches work in practice. For example, in the last three decades of the 20th century, America’s Manpower Demonstration Research Corporation (MDRC) conducted 30 major random assignment experiments involving nearly 300,000 people.

Historically, randomised controlled trials (RCTs) were viewed by many as the “gold standard” of evaluation by allowing statistically robust assessments of “causality” – whether observed changes are due to the intervention being evaluated. More recent thinking emphasises that evaluations need to be designed in the best way to create robust evidence and answer specific questions. Often this will involve a mixture of methods, both quantitative and qualitative. The TFP evaluation used a mixture of methods but without building in a “control” group of “troubled families” not yet receiving the TFP interventions.

Granger[iii] argued (for area based initiatives), that the range and variety of initiatives and the scale of change in government means that a strict statistical “control” is unfeasible. She argued that it is “virtually impossible” to achieve precise and clear-cut causal attribution and that we need clear, strong theories as a basis for counterfactual reasoning and causal inference.

The TFP evaluation did not develop or test a “theory of change” for the programme. This is a pity, because rigorously testing a theory can help illuminate where and how programmes do (or don’t) have real impact.

There are several other lessons we can learn from the existing literature on evaluation in government, for example the importance of timing and data quality. We’ll look at these next time.

[i] Coote, Anna, Jessica Allen, and David Woodhead. “Finding out what works.” Building knowledge about complex, community-based initiatives. London: Kings Fund (2004), esp. pp. 17-18.

[ii] Nutley, Sandra, and Peter Homel. “Delivering evidence-based policy and practice: Lessons from the implementation of the UK Crime Reduction Programme.” Evidence & Policy: A Journal of Research, Debate and Practice 2.1 (2006): 5-26.

[iii] Granger, R. C. (1998) ‘Establishing causality in evaluations of comprehensive community initiatives’, New approaches to evaluating community initiatives, 2, pp. 221-46.
lowther-jason

Jason Lowther is a senior fellow at INLOGOV. His research focuses on public service reform and the use of “evidence” by public agencies.  Previously he led Birmingham City Council’s corporate strategy function, worked for the Audit Commission as national value for money lead, for HSBC in credit and risk management, and for the Metropolitan Police as an internal management consultant. He tweets as @jasonlowther

Elected Mayors and Combined Authorities: the exchange of power and influence

Catherine Staite

The West Midlands Combined Authority is consulting on the way in which power will be distributed between the CA and the new, directly elected mayor, who’ll be in post from May 2017.

The current proposals, which are pretty much in-line with those being consulted on in Greater Manchester and the Sheffield City Region, are that the mayor will have the powers delegated by central government, that the Leaders of the councils that comprise the Combined Authority will be part of the mayor’s cabinet, thereby retaining significant control over the powers they’ve already pooled and there’ll be some joint areas of responsibility.

Continue reading

Glass ceilings and Tokyo’s new woman governor

Chris Game

Give an academic a metaphor and they’re – start as you mean to go on – like a pig in clover. They’ll squeeze it till its pips squeak. Take the glass ceiling – which, certainly when first launched, seemed an OK metaphor for the unacknowledged barrier(s) to advancement in a profession, especially affecting women and members of minorities.

But then we had glass cliffs and glass escalators, and not even glass, but solid, ledges – and I rather lost interest. So I’m back to glass ceilings, the big difficulty with which, it always seemed to me, comes when you start celebrating their shattering. Because – as any schoolboy cricket enthusiast learns early, if expensively – cracked or even smithereened glass is very easily replaceable, possibly even by something more resilient.

Continue reading

Tough Luck or Rough Justice?

John W. Raine

Why don’t more motorists who are unsuccessful in challenging Council-Imposed Penalty Charge Notices (PCNs) take their cases further to independent adjudication at the Traffic Penalty Tribunal?

Probably most readers of the paragraphs below will, at some time or other, have had the misfortune to incur a Penalty Charge Notice (PCN) for a parking or a ‘moving traffic’ contravention (e.g. driving in a bus lane); and will have experienced the feelings of frustration and self-reproach (at being caught out) and exasperation, and not a little anger, (at the seeming intransigence of the council in persisting in enforcing the penalty charge, despite the written explanations and apologies proffered in mitigation).

Continue reading

Lords a leaping….to the rescue?

Anthony Mason

A series of significant defeats by the House of Lords to the Housing and Planning Bill may give some comfort to households at the very bottom of the housing ladder

Catherine Staite doesn’t hold back in her criticism of the centralising tendencies of UK governments – of all political hues.  And, as might be expected from a pragmatic academic, she excoriates government for making policy with no apparent reference to evidence.  Her most recent blog on these linked subjects (one of many) also brings local government into the line of fire.

Continue reading

What should Local Gov be doing next digitally?

Sarah Lay

A couple of weeks ago I was invited to take part in an event for managers from three Nottinghamshire district councils. It was one part of a longer programme of talks and workshops for them as they explored different areas of organisational process and strategic direction.

Hosted by Dr Stephen Jeffares, a Lecturer in Public Policy at the University of Birmingham my part was to be interviewed about all things digital and share some of my experience and thoughts with the group.

I really enjoyed the chat and talking not only about my most recent work at Nottinghamshire County Council on Digital First but further back over the 12 years I’ve been in local government, further back to the other experience of working online in private sector and as a regular user, and also to the founding and growth of LocalGov Digital.

There were lots of good questions from the group about situations they could see or had experienced in their own organisations and there was one question which really got me thinking: if back in 2008/2009 I was working at getting local authorities to recognise they should and could use social media and that’s now happening, what is it I’m tell councils they should be doing next, digitally?

There was a slightly flippant reply from me that councils while better at social media (and I include other areas of digital engagement in this term, such as email and text message) still weren’t making the most of it, generally, and certainly not keeping pace with the expectations of the public in this area. If they had started using it, they were still falling back to broadcast mode on many occasions, and it was a rare example indeed that had moved toward an fully integrated use of social media; in my view they are often using the technology as an informing tool but were not valuing the conversation for intelligence and influence. And just for clarity – when I talk of intelligence and influence I mean not manipulation but rather then leaving ego and ‘authority’ at the log-in and taking the relevant and appropriate place in online communities.

In terms of what I thought they should be looking to next – well, again, a lot of the ideas and statements of the last 12 years still stand summarised as: build better public services, stop doing the wrong digital things in a fairly average way.

But, again, this is flippant of me. What does that really mean? Well, at the time I said something about how councils need to stop thinking of digital as a presentation layer and move toward service design where digital is one, albeit quite powerful, means of delivery. I think local government needs to stop seeing digital as a prettier web page that will magically mean channel shift occurs and start to understand something more fundamental, more difficult – that harsh times and a changed world need radical redesign of services. They need to challenge themselves, or be challenged, to design better public services from the inside out.

So, that’s the what I think. The how?  Well it starts with not containing digital to a ‘digital team’ but seeing service design as a wider activity. It’s something that needs to take in procurement, and contracting, and IT, and HR, and leadership, and the community, and the service. It needs to be co-produced – not just tested with real users. We need to learn that services built in silos are experienced in bits – and this is never going to be best for the user, and if it’s not best for them it won’t unlock the things the organisation wants; savings and satisfaction.

There is no ‘quick win’, or silver bullet, or any of those other buzz words for short cut.

What do I think council’s need to do next? Arguably what they should have long ago done – stop thinking about ‘doing digital’ and start thinking about ‘better services first, better digital delivery as an outcome.’

Much thanks to Dr Stephen Jeffares for inviting me to be interviewed and to the group for their time and questions!

twitpic_400x400

Sarah Lay is the co-founder of LocalGov Digital.  You can find her on Twitter and find out more about her recent work with Nottinghamshire County Council on their blog.

This blog was first published on  www.sarahlay.com.