The New Virtual Town Hall

Ian Briggs

They wear tweeds, ride fold up bicycles and have a strange obsession with bandstands, they are often viewed as being at the fringes of society – a minority interest group with a small but powerfully loyal following – they are those who hold dear to their hearts that our 19th century heritage should never be lost. They value the majesty of the Town Hall as a Victorian edifice that spoke of the power of the elected (or in most cases the appointed) in society – have they lost sight of the importance of downsizing public organisations, ensuring that we have a quasi retail approach to services and that we should administer them from anodyne, faceless replicants of a local branch of an insurance company?

Certainly for many within cities and towns the structures that spoke so loudly of the power of the local community served not just to reinforce the civic dignity of the individuals who were called upon to govern but also were – and perhaps still are important icons of civic place and power. True, they are a huge burden to the local purse but at a time of dwindling concern for the council (mindful of a story told a few days ago of a recent election in a ward where only 16 people bothered to vote) we perhaps need a kind of iconography to remind us all that choice and voice at a local level is so profoundly different from the way we have our political views represented at a national level that we need to have some physical representation of the distinctiveness of local democratic place.

All this came out in a conversation with a senior member at this week’s LGA conference here in Birmingham. How he was so troubled by the ‘Moulton fold up bike brigade’ (MFBB) who were repeatedly making his life such a misery with their expertise in the preservation of the civic heritage and their near obsessive persistence that large amounts of expenditure must be made to keep the Town Hall in the condition that our forefathers wished it to be in irrespective of the impact upon other services that he was genuinely afraid for his seat!  However, if we cannot afford the physical iconography can it be replaced with a virtual one? This became an interesting question – opportunities offered by social networking when exploited with care and sensitivity could perhaps replace or compound the iconography of the traditional approach to ‘civicness’? As we are developing our understanding of the community leadership role of councillors should we be thinking more about the overall impact of placing the locally elected in a virtual space as well as a physical space? These are skills that councillors are now just beginning to develop – they understand that their role extends beyond the importance of effective problem centred decision making to being the custodian of the local narrative. In the past the narrative has for many places been the Town Hall representing the power of civic dignity and profound distinctiveness of place. The contemporary narrative is one of connectedness, blending historical tradition with the requirement to maintain and better local conditions so the ‘MFBB’ of the future will look upon our ipads, tweets and blogs as worthy of preservation as much as the Victorian edifices are valued by some today. Watch out – it will happen.

Ian Briggs is a Senior Fellow at the Institute of Local Government Studies.  He has research interests in the development and assessment of leadership, performance coaching, organisational development and change, and the establishment of shared service provision.