Governance and accountability: from dull subject to hot topic

Catherine Staite
Accountability is the lifeblood of good governance.  Good leaders understand that they are responsible for the well-being of others, that they need to explain their actions, really listen to those on whom those actions have an impact and act swiftly to put things right if they go wrong.  They know that the higher the level of vulnerability of the people they serve, the higher the duty of care – to serve the powerless and not to demean or demonize them. Good leaders would say that none of that needs to be said because governance and accountability are written through their everyday working lives like lettering through rock. That may be true of good leaders but it isn’t true of everyone.

There are so many flaws in our fragmented systems of governance that it can be very hard to understand who really is accountable when things go wrong.  There has been much focus recently on the negative impacts of privatising regulatory services but that is just the tip of the iceberg. Just think about the outsourcing of benefits assessment to a demonstrably incompetent company, the divestment of social housing from councils, the purchaser/provider split in health and the structural, professional, financial and organisational chasms between health and social care.  All of those exercises in fragmentation result in the people all these different services serve falling through those cracks without ever understanding who is responsible for their suffering. Homelessness is a classic example of this phenomenon. Failure compounds failure and more energy is expended  on shunting the blame than on solving the problems.

That might lead us to believe that all we need to do to put things right is tidy up a bit and then create a couple more regulatory bodies, et voila, job done.  That has always appealed to me; I do love a tidy structure. But even as I crave order, I know that we’ll never achieve it. The reality is that systems, structures and processes in both the public and private sectors are complex and messy and doubly so where sectors intersect, as in public transport or primary care. If we tidy up in one place, we’ll create knock-on messiness somewhere else.  We’d do better to focus on the people in the system – on developing their skills and strengthening their values so they understand the real importance of good governance and the critical role of accountability.

The key to future good governance and accountability lies in the way in which we recruit, train, develop, manage and lead our 21st century public servants.  That is also true of our democratic representatives. A democratic mandate alone does not confer wisdom or effectiveness.  Yet, most councils have cut their staff and member development budgets to the bone, as development is a luxury and not a vital necessity.

We all the see the necessity of the maintenance and repair of our cars, our computers and our washing machines. The maintenance and good governance of our organisations is even more important.  Mechanical failures can cause many problems but the failure of organisations destroys lives.

Catherine Staite 02

Catherine Staite is Professor of Public Management and Director of Public Service Reform at the University of Birmingham. As Director of Public Service Reform, Professor Catherine Staite leads the University’s work supporting the transformation and reform of public services, with a particular focus on the West Midlands.  As a member of INLOGOV, Catherine leads our on-line and blended programmes, Catherine also helps to support INLOGOV’s collaboration with a wide range of organisations, including the Local Government Association  and the Society of Local Authority Chief Executives as well as universities in the USA, Europe, Australia and China. She was named by the Local Government Chronicle, in 2015 and 2016 as one of the top 100 most influential people in local government.

Being able to say ‘I’m sorry’ is a sign of strength – not of weakness

Catherine Staite, Director of INLOGOV

Yesterday was a remarkable day in many ways. We heard a passionate but thoughtful debate in the House of Commons.  There wasn’t much of the usual ‘yah boo’ and name calling. Some very good speeches, including by Margaret Becket and Hilary Benn reminded us of the power of argument.  They also reminded me that, while there is so much to criticize in the way this country is led, I am lucky to live in a democracy where a Prime Minister cannot rely on positional power but who needs to persuade MPs both of the moral and strategic arguments for the things he wants to do. In spite of the common perception of MPs as powerless lobby fodder, it was clear yesterday that many were demonstrably acting according to their consciences, led by their reason. In many ways it was a good day for democracy, respect for differing opinions and the exercise of collective leadership.

In other ways yesterday demonstrated some of the ways in which passion, conscience and reason can be subverted to justify the worst possible behaviour.  The problem of bullying, of all sorts of people, in all walks of life, has become part of our understanding of how the world works. Perhaps the word ‘bully’ has lost some of its power because we have applied it so often to such a wide range of behaviours.  Maybe we should move away from the generic to the specific and talk about the terrible psychological damage done by ‘insults’, ‘assaults’ and ‘attacks’.  The old saying ‘sticks and stones may break my bones but words can never hurt me’ is the opposite of the truth. Sometimes words hurt because they exclude – ‘you aren’t one of us’, they vilify – ‘you are one of them’ or they threaten – damage to reputations and careers.

We often look to leaders to set standards, to model good behaviour and hold bullies to account. It’s hard for them to do that when they indulge in that sort of behaviour themselves or fail to deal with it in others.  Jeremy Corbyn seems to me to be a gentle, principled man but some of his more extremely left wing colleagues are using his popular support to justify criminal behaviour.  To what extent is this his responsibility?  He is the leader of his party so it’s absolutely his responsibility. Modelling good behaviour is a necessary but not sufficient element of effective  leadership. Action is also required.  If Jeremy Corbyn’s sins are of omission, David Cameron’s are definitely of commission. His words about ‘terrorist sympathisers’ makes him a bully because he was seeking both to exclude and to vilify.  We’d find that behaviour reprehensible in a child in the the playground and it is utterly unacceptable in the holder of the highest political office.

However, leaders are only human. Everyone makes mistakes under pressure, even leaders.  Its what they do then that indicates the extent to which they are really good leaders.  Willingness to admit mistakes and to apologise for them demonstrates self-knowledge and humility and those are very attractive attributes in a leader. If someone says they were wrong, we’ll trust them next time they tell us they really are right. If someone tells us they are sorry when they are in the wrong we’ll trust them next time they say they really are in the right.

Refusal to admit mistakes or to apologise for them undermines our trust in leaders. It also give followers a clear message ‘Look at me…I bullied and I got away with it. You can bully and get away with it too’. Nice work Mr Cameron. You won the vote but you diminished your moral authority. Moral authority is the currency of leadership and you’ve squandered yours in support of a vote you would have won anyway. Will that be remembered long after we’ve finished bombing in Syria?

Catherine Staite

Catherine Staite is the Director of INLOGOV. She provides consultancy and facilitation to local authorities and their partners, on a wide range of issues including on improving outcomes, efficiency, partnership working, strategic planning and organisational development, including integration of services and functions.

The expansion of arms-length government is not necessarily at odds with democratic accountability

How democratic is arms-length government? Catherine Durose, Jonathan  B. Justice and Chris Skelcher argue that those who consider it to be an undemocratic phenomenon over-simplify, and make the case for assessing the question in a more citizen and community focussed manner.

It is relatively uncontroversial to assert that modern democracies should aspire not only to democracy but also to efficiency and reliance when and as appropriate on expert, evidence-based judgments in designing and implementing governing arrangements and public policies. It is also frequently accepted that these values are often at odds with one another. Can we have both democracy and efficiency in governance? The still-expanding practice of decentralization and delegation of a variety of activities from national and subnational governments to a variety of non-state organizations has been portrayed as evidence supporting both negative and affirmative answers to that question.

Is this practice of “arms-length government” – the use of organisations other than government departments or ministries to undertake public functions such as developing policies, allocating resources, delivering services, and performing a variety of regulatory and adjudicatory functions – counter-democratic? Our research suggests that the answer is something like “not necessarily,” and “it depends.” Close centralized state control is not in every case necessarily democracy-enhancing, but neither can it be dispensed with thoughtlessly.

The challenge for institutional designers and operators is to distinguish the specific combinations of objectives, contexts, and governing designs that can achieve a favourable balance of democracy, expertise, and efficiency. More controversially, we suggest that many well intentioned advocates who share those three broad goals may need to abandon their familiar state-centric perspectives on the problem if they hope to solve it.

One dominant, state-centric perspective on arms-length government sees it as delegated governance, and suggests that agency problems and conflicts of interest will tend to lead to a democratic deficit when governing tasks are delegated (by the elected representatives who lead the state, which is the seat of legitimate collective authority) to independent agencies or quasi- or non-governmental organizations.

From this perspective the use of “arms-length” or “third-party” entities may be portrayed as a way to ensure market efficiency, reliance on technical expertise, and consistent decision-making and implementation, albeit at the expense of diminishing democracy  by reducing the directness of elected representatives’ control over decisions and operations. Or, in some variants of the argument, this delegation trades “democracy” in the form of maximizing individuals’ welfare against “democracy” in the form of engaging individuals actively and expanding their capacity for collective self-determination.

An alternative, “polycentric” perspective articulated in the work of scholars including Elinor and Vincent Ostrom, Bruno Frey, and Archon Fung, views the state not as the sole seat of legitimate governing authority but rather as one locus of  democratically legitimate decision making and authority: often necessary, but not always an optimal or sufficient instrument of self-governance and collective action.

This perspective views individuals and communities rather than the state as the basic locus of legitimacy, and suggests that questions about the normative desirability of governing and service-provision arrangements should be approached empirically and on a case-specific basis. This approach complicates the task of design and evaluation by offering only “it depends” as the generic answer to the arms-length question, but compensates for the additional effort by offering a way for us to see and realise possibilities that might be missed by dismissing non-state institutions of collective action out of hand.

We recently completed a multi-year project, funded by the ESRC, that brought together scholars, practitioners and activists from several countries, sectors, and types of organisation to explore the question of “arms-length government” or “governing beyond the state” in research seminars we organised at the University of Birmingham and De Montfort University. We took away from those discussions an appreciation of the manifold ways in which the polycentric perspective offers not just a valuable theoretical framework for designing and evaluating governing arrangements but also a way to make sense of the astonishing variation in the types and quality of arrangements in use today.

One set of lessons drawn from the seminars is compiled in the pamphlet Beyond the State: Mobilizing and Co-Producing with Communities. In the first part of the pamphlet, organizers Alejandra Ibañez and Lina Jamoul and researcher Liz Richardson demonstrate how community organizing and self-organization can potentially mobilize local resources for the co-design and co-production of services and empower diverse communities through constructive advocacy and negotiation. They trace the progression from oppositional mobilization to the negotiation of arrangements that generated shared power to and within case studies from Chicago and London. In the second part, Catherine Needham, Janet Newman, Chris Sherwood, and Jess Steele note that the language of co-production encompasses both the liberation and empowerment of power to and power with, and a darker side of more coercive personalization of centrally designed and dispensed services.

In a subsequent review of academic literature on arms-length government, we built on a key insight we gained from the contributors to the pamphlet. A shift in perspective from the state-centric model of legitimate and accountable governance to a polycentric perspective facilitates the analysis of approaches to collective choice and public policies in ways that engage with the potential for undemocratic or inequitable results as one relevant design consideration, rather than as an inevitable product of “delegation” by elected officials. (The article, published in Policy & Politics, is available here.)

In short, blanket generalisations about the negative implications of arm’s-length government for the quality of democracy, based on narrowly state-centric models of democratic legitimacy and accountability, are often factually incorrect and unnecessarily limit the scope of analysis in ways that may foreclose opportunities to increase both democracy and efficiency. At the same time, in the world of political practice, the increasing frequency and diversity of applications in a variety of contexts provides an abundance of material for thoughtful empirical assessment, particularly if we approach it in a way that views strong state institutions as one part of a larger configuration of institutions, rather than as the only legitimate seat of democracy.

And in fact, it is clear that citizens, practitioners, and scholars around the world are taking up the challenges of designing, implementing, evaluating, and then redesigning configurations of institutions and practices that sometimes manage to increase community power (to and with) and democracy.

durose     Jonathan Justice      skelcher-chris

Dr Catherine Durose is Senior Lecturer and Director of Research in the Institute of Local Government Studies at the University of Birmingham and works with the Public Services Academy.

Jonathan B. Justice is Associate Professor, School of Public Policy & Administration, University of Delaware

Chris Skelcher is Professor of Public Governance, Institute of Local Government Studies at the University of Birmingham

This blog also appeared here.