Coproduction

Citizen Assets Transfer in Barcelona: the role of the commons in democratising public administration and public service delivery

/ jlowther2015 / Leave a comment

Dr Marina Pera from Autonomous University of Barcelona is presenting a critical analysis of the asset transfer policies in Barcelona at our next INLOGOV seminar, which starts at noon on Thursday 30th November at our Edgbaston campus.

Marina will examine opportunities and risks raised by citizen management of municipal assets, taking a community empowerment perspective.

Barcelona is a city with a long tradition of neighbourhood associations, community and cultural centres run by citizens. Since the 1970s, in response to citizens’ demands, a number of municipal assets have been transferred to local non-profit organisations with economic support from the City Council.

The transfer of these assets was decentralised to the administrative districts, which in some cases led to practices of co-option and clientelism. In 2015, the Bases de gestió cívica (civic management legal basis) was collaboratively designed and approved: a local regulation that standardises the allotment of assets, increasing transparency on asset transfers. However, the Bases of gestió cívica did not solve some of the challenges that had emerged from the collaboration between the local state and community actors. One of the main challenges was the insufficient adaptation of regulations and administrative procedures to the idiosyncrasies of grassroots organisations with low levels of professionalisation. These place a huge burden on these community groups, who had to invest time and resources in bureaucratic procedures, hindering their original mission and accelerating their de-politicisation. 

In 2016, with the rise of a progressive government in the city of Barcelona, an ambitious policy was approved, the Citizen Assets Programme (CAP). This policy aimed to recognise, support, and consolidate urban commons: spaces and facilities rooted in the community that were apt to be transferred to non-profit organisations in order to be managed democratically. The CAP thus aimed to empower the community and promote citizen participation. This policy entailed greater transparency and legitimacy surrounding the process of asset transfer and the accountability of grassroots and non-profit groups. However, the Citizen Assets Programme has been facing a number of challenges in terms of legal issues, resistance by public officials and scepticism by non-profit organisations.

Despite the difficulties involved in the implementation of the Citizen Assets Programme, it has presented an opportunity for collaboration between the City Council and the commons. The efforts to create an environment of trust and mutual learning among public officials and community groups has allowed the development of innovative administrative instruments that recognise the transformative work of the commons, through innovative public-commons partnerships. This seminar therefore aims to analyse alternative forms of asset management beyond public direct and outsourcing management, engaging in current debates on collaborative culture in public administration, the dismantling of the welfare state and community empowerment.

Seminar details

The re-arranged seminar will run 4-5pm on Thursday 7th December at the University of Birmingham Edgbaston campus in Muirhead room G15. 

Further information, link to attend and registration can be found at the eventbrite. 

Register on Eventbrite

The doctor will see you now… or will they?!

/ jlowther2015 / Leave a comment

Cllr Ketan Sheth

We know our GPs are busy; and indeed, during my visits, I have seen how hard they work — my own doctor is amazing. But I also hear, too frequently, from our residents of their struggles to get an appointment, to use online systems or to see a GP in person.

As a Brent councillor, I chair two health committees — one in Brent, and the other covering the 8 NW London boroughs — and I am proud of our NHS, in this 75th anniversary year, particularly our primary care service.

So, a few days ago, I was pleased to welcome GPs from across NW London to Brent and to hear about some of the changes our local NHS is implementing to help us all get the very best from our GP surgeries.

A new campaign from NHS NW London, We Are General Practice, explains the different people who are now working in our GP surgeries. I have met with GPs from across NW London, and they have spoken about how sometimes our residents do not actually need to see a GP — they can see a specialist like, say, a diabetes nurse, a pharmacist, or a physiotherapist. In many places, these people are now working side by side with the GP in the same building which, of course, is fantastic for patients.

Not only does this ease the pressure on our GPs but it means that, as a patient, you will be seen by the best possible person in a timely manner.

Also, what is special about this campaign is how it has used input from our residents. We often hear the phrase “co-produced”.  Well, this is, perhaps, the best possible example of that phrase. The teams in NW London, who are always out and about across the boroughs listening to residents, have taken on board what they have heard and used it to shape, not just the campaign, but the improvements we are beginning to see across our general practices. 

We, in local government, of course, have a part to play. Not only are we more formally in partnership with the NHS locally now but we are all here to support the same people.  The NHS call them patients, we call them residents. And we can all support people navigating their way through services and help with the sign posting and support.

So, my thanks to all those residents who shared their experiences and views on how our health services can improve.

Our GPs, and their teams, do such a lot to keep us all well and I am pleased to see this campaign shine a light on all the people that make up a general practice team.

Cllr Ketan Sheth chairs the North West London Join Health Scrutiny Committee

Navigating between narratives of ‘vulnerability’ and ‘active citizenship’: how urban professionals facilitate citizen participation in marginalised neighbourhoods.

/ jlowther2015 / Leave a comment

Simone van de Wetering

Residents of marginalised neighbourhoods have long been governed as a vulnerable group in need of help. Today, they are increasingly expected to be active citizens and (co-)creators in improving their neighbourhood. In the Netherlands, like in other European countries, local and participatory approaches are now central in urban policy for marginalised neighbourhoods. But what does this shift in governance approach look like in the work practice of urban professionals who give shape to citizen participation?

Urban professionals are known to play a key role in realising citizen participation: municipal and non-municipal professionals, ranging from civil servants to professionals working for welfare organisations and other social partners linked to the neighbourhood. What their role exactly entails is, however, not really clear. Especially in terms of the (dis)empowerment of urban residents and in marginalised neighbourhoods. 

On the one hand, urban professionals are seen to empower citizens. They can navigate between different roles and mediate between ‘the state’ and ‘the people’ due to their unique position in between. On the other hand, they can undermine residents’ power. This can happen when, despite emancipatory aims, decision-making authority remains in the hands of public officials or is shared only with a small group of already privileged residents.

I explored how urban professionals gave shape to citizen participation in my ethnographic study of a participatory governance approach in a Dutch marginalised neighbourhood. Here, I found that the work of these urban professionals cannot be classified simply as either empowerment or disempowerment.

While the participatory approach was discursively positioned as embodying active citizenship, in the work practice of urban professionals the idea of vulnerable places and people in need of help was not so easily replaced. Residents were viewed as having problems and simultaneously as having talents and capabilities; they were assumed to be in need of help from the government and from professionals, while also being able to come up with and execute initiatives to improve the neighbourhood.

As urban professionals translated the broader shift in the governance of urban marginality to their work practice, they navigated between narratives of ‘vulnerability’ and ‘active citizenship’ and employed, what I call ‘selective empowerment’. This is a differentiated approach towards citizen participation in which professionals ascribe a significant role to themselves as a continuous support system for citizens. In the words of one urban professional: “Participation needs to be supported. . . . We [professionals] need to create a canvas on which participation can go nuts. But you can’t expect a painting to arise without bringing the brushes.” Moreover, they facilitate participation within a normative framework of ‘appropriate’ or more traditional expressions of active citizenship. For instance, youths who violently protested in response to the COVID-19 evening-curfew were redirected to a youth council.

By employing selective empowerment, urban professionals reproduced existing categories of vulnerability while reworking the meaning of ‘active citizenship’ or ‘citizen participation’ with marginalised groups. Acknowledging vulnerability is then not (only) a reproduction of existing inequalities. It is also an embedded approach employed by urban professionals to facilitate context-specific citizen participation against the background of urban marginalisation. A discursive shift in governance approach is not automatically synchronised with the work practice of urban professionals. Based on my research, I propose a more nuanced understanding of the work of urban professionals beyond mere empowerment or disempowerment. These insights may provide a starting point for urban professionals’, and, more generally, local governments’, reflexivity: to challenge not only their perceptions of residents as ‘vulnerable’, but also the storyline of residents as ‘active citizens’. Such reflexivity could imply a move beyond discursive ideals of ‘active citizenship’ towards context-specific practices of participation in local neighbourhood policy.

Simone van de Wetering is a PhD candidate at the Department of Public Law and Governance of Tilburg University. Her research focuses on identity and inequality in the city. In her PhD project, she studies citizen participation in marginalised urban neighborhoods in the Netherlands and France. Taking an ethnographic approach, she zooms in on the strategies of citizens and the state to make urban change.

twitter.com/simvdw

linkedin.com/simonevdwetering

Photo credit: opensource.com

Collaborative management in the face of government response to COVID-19? Evidence from care home staff and stakeholder experiences in West England.

/ inlogov / 1 Comment

Luke Bradbury

Picture credit: https://socialvalueportal.com/support-national-effort-covid-19/resources/news/social-value-in-action/support-national-effort-covid-19/

As a student on the MSc Public Management course at INLOGOV and having worked part-time in care for a number of years, I felt my final dissertation project was an opportunity to investigate the impact of COVID-19 on adult social care and the implications of government intervention. The works of organisations such as SCIE (Social Care Institute for Excellence) have already shown that inaccurate government guidance – combined with years of underfunding – resulted in the sector being ill-prepared for dealing with a pandemic and that care policy and practices had to rapidly adapt to unforeseen circumstances with limited support.

This case study aimed to explore this in the context of two care homes in West England during the early months of the pandemic. It was also interested in the role of collaborative management between care homes and their surrounding communities including local authorities, charities, businesses etc. ‘Collaboration’, in this context, took some influence from Helen Sullivan and Chris Skelcher’s conceptualisation of a collaborative agenda governing the (often mutually) beneficial cooperation between different public bodies and community agencies. One might consider how care homes may have banded together with their own local communities to ensure they still had the means to provide quality care in the face of COVID-19. Indeed, recent research by Fiona Marshall et al. has shown that, where government support was scarce, many care homes formed resource networks with external stakeholders such as local businesses, dentists, veterinaries, and domiciliary care agencies to source vital materials including personal protective equipment (PPE), electronics, toiletries, bedding and even food.

This study used semi-structured interviews and recruited five participants via a combination of snowball and non-probability purposive sampling. This included two deputy care home managers representing two different care homes in West England as well as a carer, a local parish councillor, and a co-owner of a local chemicals firm. The latter two participants were recruited as active members of the local community for one of the two participating care homes (or ‘external stakeholders’). Thematic analysis and grounded theory-based coding was then used to interpret the data.

The analysis firstly uncovered a strong dissatisfaction with the central government response to COVID-19 amongst all participants. Care staff spoke about how the implementation of the Coronavirus Act forced them to take on extra patients from hospital without an effective COVID-19 testing system in place and that inconsistencies between government guidance and company policy led to confusion amongst managers. Practices were forced to adapt; for example, adhering to stricter infection control measures and taking on extra care duties such as virtual GP consultations. External stakeholders also spoke about how these circumstances encouraged some level of collaboration within the community and a desire to assist local care organisations; for instance, a parish council was enabled to collaborate with the local chemicals firm and local school to source PPE such as goggles and hand sanitizer which could then be distributed to care providers.

Despite this opportunity to establish a resource network, collaboration between the two care homes and their surrounding communities was not evidenced as Marshall et al. had found previously. This was attributed to two main reasons. Firstly, resource dependency was less prevalent because effective internal management within both care homes meant they already had a sufficient supply of PPE. As one of the deputy managers recalled, the manager for her home made the decision to stock up on PPE and to lockdown early, therefore minimising the spread of the virus. The second reason was down to external circumstances that aided both care homes. Since both operate within rural areas of West England, they occupy less densely populated regions than care homes within inner city locations and therefore surrounding transmission rates remained relatively low. The implication is that locality largely eliminated the need to establish support networks with external stakeholders because they were not experiencing the same level of devastation seen in many other care homes. This was corroborated by staff who felt ‘fortunate’ compared to what they were seeing on the news.

These findings indicate the importance of effective management but also the extent to which contextual circumstances may or may not have necessitated collaborative networking between care homes and their surrounding communities during the early months of the pandemic. Whilst collaboration was less necessary here, the background coordination of parish council and local actors to produce a ‘safety net’ of resources did highlight the potential of localised collaboration and intervention in times of crisis. Perhaps, had such coordinated localised governance been enabled within the surrounding communities of less fortunate care homes, they may have been spared some of the devastations of the pandemic. Regardless, there is certainly a strong call for greater support towards the care sector for government and policymakers to consider – particularly in terms of clearer guidance, increased funding, and enabling localised governance to support care organisations.

Luke Bradbury graduated from the MSc Public Management in September 2021.

How can we nurture urban transformation?

/ inlogov / Leave a comment

Dr. Catherine Durose

The complex, rapidly changing, increasingly precarious nature of cities has highlighted the limits of a traditional ‘top down’ master governance plan. How then can we shape and transform cities in order to address the challenges we face as a society, from sustainability to social cohesion?

Rather than attempting to discipline the urban governance environment, academics are increasingly trying to use different ways of thinking about the urban environment in order to work with its messiness, focusing on contingency, emergence and interaction. In our recent research, we have embraced this approach, but sought to develop it by also acknowledging the role of human agency in shaping and nurturing urban transformation.  Our work has given a sustained focus on how different people – those working on the front-line of public services, or in voluntary, community or social enterprise organisations, activists, and residents – can create change in urban neighbourhoods. Our new research places those working for change at the centre of debates on how cities transform.

We conducted a 30 month study in neighbourhoods in Amsterdam, Birmingham, Copenhagen and Glasgow. With local partners, we identified individuals who had a reputation for making a difference. We interviewed and observed them, and created spaces for them to come together to reflect on what they do, how they do it and why it matters. Our research discovered examples of how people made use of and nurtured four common resources:

  • Vision: a set of ideas to bring people together and offers a collective narrative for the future.
  • Relationships: ongoing engagement with a range of different people, often across cultural, economic or organisational boundaries.
  • Different ways of knowing: from professional knowledge to local.
  • Materials: from buildings to human bodies.

Living Lab in Birmingham

Examples included: how a mobile bakery in Amsterdam brought people together to take action, how historic buildings were re-purposed in Glasgow to offer a different future for the neighbourhood, how healthy lifestyle opportunities in Birmingham helped women from under-served communities realise their potential, and how resources were re-used and shared in Copenhagen to build a sustainable neighbourhood food economy. 

Seen together these examples begin to demonstrate a different way of thinking and showing how cities may be transformed:

First, how transformation may come from giving meaning to action and a pathway to a more liveable neighbourhood. 

Second, nurturing rather than extracting resources.

Third, engaging with people as community members to foster a sense of belonging and solidarity.

Finally, recognising and valuing different kinds of knowledge and harnessing them to respond creatively to social problems.

These practices did not begin with, focus upon, or end with those formal institutions that govern a city. Indeed, they often reflected institutional limits. Instead, they were guided by a belief in fostering power in communities towards a shared vision of a different future. 

The understanding of change expressed here, brings together a recognition of the role of people in catalysing urban transformation by bringing together different resources in a way that is purposeful, but also allows for a process of becoming that emerges over time. The work and resources we draw attention to here were often precarious, hidden, unvalued and yet hard to replace. Opportunities to experiment, to nurture, to fail, to reflect were all crucial, but we should acknowledge are also under severe pressure.

Our research brings together the history of different urban neighbourhoods, and their potential, and recognised the actual whilst considering the possible. We hope these insights contribute to ongoing learning and critical imagination in how we can approach the future of cities differently. Our article, ‘Working the urban assemblage: a transnational study of transforming practices’ by Catherine Durose, Mark van Ostaijen, Merlijn van Hulst, Oliver Escobar and Annika Agger has now been published in Urban Studies, and is available open access.

Catherine is Reader in Policy Sciences at INLOGOV, with a specific interest in urban governance and public policy.

Help council commissioning to ‘build back better’

/ inlogov / Leave a comment

Jason Lowther

Local government is digging deep into its financial reserves and hiking council tax bills by double inflation, but still anticipates making further service cuts in 2021–22. The Public Accounts Committee report earlier this month shows how central government support hasn’t matched Covid-related budget reductions. More positively, at the same time, councils and partners are eyeing the improvements made to commissioning and procurement during the pandemic and asking whether these could help balance the budget. Can adding value to local government’s annual procurement spend of £100bn help improve outcomes for citizens, sustain local councils, and build a better recovery?

As NESTA’s recent report, A Catalyst for Change, evidenced, councils’ collaboration with other public sector bodies, citizens and the voluntary and private sectors was at the centre of the response to COVID-19. Local authorities ‘stepped into their role as conveners, leveraged their existing relationships and partnerships, and forged new ones to dynamically address key issues. This allowed organisations to link up volunteers with vulnerable people, support businesses, deliver food parcels or find temporary accommodation for rough sleepers’.

I’ve heard from some of the council managers on INLOGOV’s teaching programmes of the amazing agility and flexibility councils have been able to develop with partners in areas such as social care and housing. Commissioning and procurement processes that in the past were seen as inflexible, slow, risk-averse, price-obsessed and lacking innovation were transformed rapidly in response to the immediate threats of the pandemic. Data was shared in more depth and quickly, enabling better targeting of services. More flexible financial and performance management arrangements opened the door to flexible service delivery.

Now, a major research programme led by Dr. Richard Simmons at Stirling University, called Optimising Outcomes, is looking at the impact of Covid on partnering and procurement. The programme is working with key sector bodies such as CIPFA and SOLACE as well as universities and research councils, to answer key questions such as:

  • How, and how effectively, are local authorities deploying their commissioning and procurement functions to address the challenges posed by Covid-19? What are the successes to be celebrated? Where are the tensions that need to be managed? Where is the system at risk of breaking down?
  • What are the opportunities for improved procurement performance? How do local authorities optimise every aspect of procurement spend?
  • Can local authorities adopt more innovative, strategic, entrepreneurial and relational approaches to strengthen local resilience and avoid a weak and incapacitated system?
  • What role can greater data-analytic capacity play in supporting a more agile and effective response?

As part of this research, council managers have been invited to take part in a survey to capture learning from the many challenges and achievements of the sector during the last year.  The survey is aimed at all UK council managers (there is a separate survey for procurement teams) and takes around 10 minutes to complete.  The closing date for responses is 21st June.

If you are a UK council manager and haven’t yet taken part, please would you complete the survey here.    

This is a great opportunity to ‘build back better’ by applying the lessons and innovations councils and partners have developed over the last 18 months. I’ll report back on the results later this year.

Source: DHSC website

Jason Lowther is Director of the Institute for Local Government Studies (INLOGOV)